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Johannesburg: Customer Care Team Leader

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Job Description

Key Responsibilities Ensure OTIF deliveries and resolve delivery/return issues. Oversee accurate processing of returns, credits, and documentation. Lead, coach, and manage the customer care team. Improve customer service processes and drive continuous improvement. Build strong relationships with internal stakeholders. Prepare service performance reports and provide insights for improvement Minimum Requirements Matric (Supply Chain/Logistics qualification advantageous) 35 years experience in customer service or supply chain Strong knowledge of order fulfilment, deliveries, and returns Experience with process optimisation and SOP development Proficiency in ERP systems (Syspro) and MS Excel Strong leadership, communication, and problem‑solving abilities Strong planning and organising Analytical and process‑improvement focus Ability to perform under pressure If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Transport / logistics / warehouse Jobs in Gauteng

The transport and logistics sector in Gauteng is a vital component of the country’s economy, with various industries relying on efficient supply chains to operate effectively. Typically, job seekers in this field can expect to find employment opportunities across different sectors, including manufacturing, e-commerce, and financial services.

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When it comes to salary expectations, it’s essential to note that salaries for transport and logistics roles can vary widely depending on factors such as experience, company size, and industry sector. Generally, junior positions may start in the range of R30 000 to R50 000 per annum, while more senior or specialized roles can command higher salaries, often ranging from R70 000 to R120 000 per annum. However, these figures are only a rough guide, as actual salaries can differ significantly depending on various market and company-specific factors.

Common skills required for transport and logistics roles include strong organisational and communication skills, as well as attention to detail and analytical thinking. Typically, candidates with experience in supply chain management, transportation management systems, or warehouse operations will be well-suited for these types of positions. In addition, knowledge of logistics software, freight forwarding, or customs clearance procedures can also be an asset.

Industries that commonly employ transport and logistics professionals include manufacturing, e-commerce, financial services, and technology companies. These sectors often require efficient and reliable supply chain management to meet demand and stay competitive in the market.

For those looking to develop their careers in this field, opportunities for growth and development are available. Typically, junior roles may start as warehouse assistants or dispatcher positions before moving on to more senior roles such as operations manager or logistics coordinator. With experience and further training, professionals can progress to leadership positions, specialising in areas such as supply chain management or transportation planning.


This information provides general career guidance. Actual salaries and requirements vary by employer.

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