Johannesburg: Customer Insights Manager posted by EMPIRE RECRUITMENT

Date	2024-06-08
Job Title	Customer Insights Manager
Employer	EMPIRE RECRUITMENT More Information
Salary	360000
Category	Trade Artisans Technical
Location	Gauteng / Johannesburg

Job Summary

A leader in the telecommunications and digital arena is looking for a Customer Insights Manager. The successful candidate will lead with market research to develop a clear and comprehensive view of the client experience, identifying opportunities for product and process improvement, and presenting findings and recommendations to stakeholders.

If youre passionate about creating excellent customer experiences and solving complex problems with data then wed like to meet you.

Use research to improve customer experience and behaviour
Create alignment with our product and service o?ering
Create customer focus groups
Build internal client relationships
Completion of qualitative and quantitative data analysis with measurable results to improve business strategic objectives
Present findings and recommendations to stakeholders to promote impactful change

Requirements

3+ years of analytics experience, background in customer intelligence a plus
Strong proficiency with complex statistical analysis and memorable presentation skills
Experience doing research using multiple sources
Excellent writing and editing skills

Quali?cations

BCom Honours or higher in relevant ?eld

Customer Insights Manager position available in Gauteng, Johannesburg. This job position was posted by EMPIRE RECRUITMENT. The job has been posted as a premium ad on 2024-06-08 at 13:30:05 in the Trade Artisans Technical category

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