Customer Experience Manager
Posted on 2025-01-30
| Employer | Kontak Recruitment |
|---|---|
| Salary | 35000 |
| Category | Sales Marketing |
| Location | Gauteng / Johannesburg North |
Job Summary
Salary:
R35,000 R50,000 per monthWe are seeking an experienced and proactive Customer Experience Manager to lead the development and implementation of strategies that enhance customer interactions and satisfaction. In this dynamic role, you will be responsible for designing and optimizing systems and processes that ensure seamless customer journeys. Working closely with cross-functional teams, you will implement new technologies, improve existing systems, and drive customer satisfaction through innovative solutions.Key
Responsibilities:
System Implementation and Optimization:Lead the implementation of CRM and IVR systems to streamline customer interactions. Enhance the IVR system to ensure efficient call routing and improve key performance metrics.Data Analysis and Reporting:Develop processes to track, analyze, and report on metrics such as call volumes, resolution times, and customer satisfaction. Use insights to refine processes and enhance service delivery.Collaboration and Process Improvement:Work with IT, sales, and customer support teams to identify opportunities for system and process improvements. Coordinate training programs to align teams with client-centric goals.Technology Upgrades and Transition Management:Introduce and manage new technologies or upgrades, ensuring smooth implementation with minimal disruptions.
Customer Experience Manager position available in Gauteng, Johannesburg North. This job position was posted by Kontak Recruitment. The job has been posted as a free ad on 2025-01-30 at 13:00:03 in the Sales Marketing category
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