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Johannesburg: Customer Service Consultant posted by CallForce

Date 2024-09-23
Job Title Customer Service Consultant
Employer CallForce
More Information
Salary 0
Category It Computer
Location Gauteng
/ Johannesburg

Job Summary

Role Purpose:

To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc) by facilitating query resolution, processing customer request and managing customers expectations.

Responsibilities:

  • Drive significant growth and profitability in the context of cost management.
  • Deliver exceptional service that exceeds customer and stakeholder expectations through proactive, innovative and appropriate solutions. Manage SLA`s with internal and external service providers.
  • Engage with the customers in a professional way as specified in the service standards. Ensure customers needs and expectations are understood. Process the customers` requests in an efficient and effective way.
  • Resolve all customer queries efficiently, and within agreed timelines.
  • Build and maintain relationships with internal and external parties to support the business strategy
  • Maintenance of expert knowledge on product including pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information and systems relevant to the customer query/request.
  • Comply with governance in terms of legislative and audit requirements
  • Track, control and influence business activities with the specific aim to increase sales and service efficiencies.
  • Manage own development to increase own competencies.
  • Qualifications and Experience
    Grade 12, Tertiary qualification, Banking qualification
  • Computer Literacy
  • 1 to 2 years in customer service

Customer Service Consultant position available in Gauteng, Johannesburg. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-09-23 at 13:30:29 in the It Computer category

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