Job Description
About the Role
Isilumko Staffing is seeking an experienced Customer Success Manager/Key Account Manager to join our client in the online food delivery industry. As a key member of our team, you will work closely with enterprise restaurant partners to drive results in revenue growth, operational excellence, and customer service.
Key Responsibilities
- Internal and External Advocate. Be the restaurants go-to person and navigate internal processes to provide the best outcome for the client and our market
- Bring your analytical A-game. You’ll be building business models, performing analysis with Account Managers to understand trends, provide actionable insights, and track productivity and success of initiatives to ensure we’re driving toward the best possible outcome
- Handle the big picture, and the tiny details. You are organised and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and flourish by creating new ways to add to existing partnerships
- Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long-term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise
- Read between the lines. You’ll be working with stakeholders from various teams such as product, marketing, operations, legal, finance etc.
- Support Account Managers with day-to-day interactions of top-tier partners
- Employ critical thinking and creative problem-solving skills to navigate relationships
- Manage a portfolio of Enterprise Restaurant Partners, be their primary point of contact and internal liaison
- Work with Restaurant Partners on Expansion and Marketing initiatives to grow business and provide thought-leadership in the restaurant space
- Conduct quarterly Business Reviews to assess performance, take correct action and plan for the future
- Be proactive: come up with internal and external ideas to solve client concerns, always work towards making your Partner successful
- Work cross-functionally to enrich the existing Enterprise ecosystem
Requirements
4 Minimum Years of Experience in an Account Management role
Internal and External Advocate. Be the restaurants go-to person and navigate internal processes to provide the best outcome for the client and our market
Bring your analytical A-game. You’ll be building business models, performing analysis with Account Managers to understand trends, provide actionable insights, and track productivity and success of initiatives to ensure we’re driving toward the best possible outcome
Handle the big picture, and the tiny details. You are organised and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and flourish by creating new ways to add to existing partnerships
Qualifications
- 4 Minimum Years of Experience in an Account Management role
- Bachelor’s degree is not specified, however, 4 years of experience can stand in lieu of formal education.
Salary & Benefits
The salary for this position is based on the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Food & Beverage Jobs in Gauteng
The Food and Beverage industry in Gauteng is a thriving sector that provides numerous opportunities for career advancement. Typically, this industry is driven by the growing demand for high-quality food and beverages, as well as an increase in consumer spending power. Generally, job seekers can expect to find employment in various roles within the industry, from hospitality management to production and manufacturing.
In terms of salary expectations, it’s common for Food and Beverage professionals in Gauteng to earn a range of R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad ranges and can vary significantly depending on individual circumstances. Experience, for example, is a key factor in determining salary potential, while companies with a larger market share or stronger brand recognition often offer higher salaries to attract top talent.
Common skills required for Food and Beverage roles include excellent communication and interpersonal skills, as well as the ability to work effectively under pressure. Other essential skills include food safety and quality control, inventory management, and leadership/management abilities. Typically, professionals in this industry also possess a strong understanding of business operations, marketing principles, and customer service standards.
The Food and Beverage industry is often employed in various sectors, including hospitality, manufacturing, and production. Financial services sector companies, for instance, may employ food and beverage specialists to oversee the catering needs of their employees. Technology industries, on the other hand, may require professionals with expertise in food logistics or supply chain management. Manufacturing sector companies may employ food technologists or quality control specialists.
For those interested in advancing their careers within the Food and Beverage industry, there are numerous opportunities for development. Typically, career progression involves taking on more senior roles, such as operations manager or department head, while also developing specialized skills through training and certification programs. Opportunities for advancement can be found in various areas, including business management, marketing, and entrepreneurship.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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