Johannesburg: Desktop Technician

Knowledge and Experience: Experience with remote support applications and techniques (e.g. VPN, RDP and Remote Management Tools). Advanced knowledge of Active Directory. Experience with the configuration and administration of MS Office products. Excellent knowledge of hardware components and hardware troubleshooting procedures (Servers, Laptops and Networking). Support & Troubleshooting: Provide direct support for laptops, desktops, printers, and peripherals, with a primary focus on Windows 10/11 environments Diagnose and resolve Wi-Fi/LAN issues, including troubleshooting DHCP/DNS, basic VLAN configurations, SSIDs, and captive portals. Maintain high-quality Knowledge Base (KB) articles, asset registers, change logs, and network diagrams under the strict requirement that completed work must be fully documented. Good working knowledge of all Microsoft Office applications e.g. Word and Excel. Good knowledge of TCPIP networking is required. Good knowledge of server software and systems. Experience with configuring routers and wireless access points. At least 5 years server support and maintenance experience. Qualifications: At least a Matriculation certificate. International MCSE / MCSA or equivalent certification A, Server, N or similar qualification an advantage. Networking and Firewall experience advantageous. SQL DB experience advantageous.