Job Description
Our client, a pharmaceutical company, is seeking to employ an entry-mid level IT Support / IT Operations Engineer. This role is based in Parktown, Johannesburg.
Requirements:
- Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field
- Equivalent practical experience will be considered in place of a formal qualification
- 13 years experience in IT Support, IT Operations, or Infrastructure Support
- Proven experience working within a ticket-based system.
- Exposure to environments where uptime, response time, and speed of execution are critical.
- Strong understanding of IT infrastructure fundamentals
- Windows operating systems (macOS advantageous)
- Microsoft 365 / Office 365
- Active Directory / Azure AD
- Networking fundamentals (DNS, DHCP, TCP/IP)
- Exposure to Microsoft Azure
- Basic scripting or automation exposure
- Experience in hybrid cloud/on-prem environments
- Exposure to backup and disaster recovery concepts
Responsibilities (but not limited to):
- IT Support & Ticket Management
- Log, manage, prioritise, and resolve IT support tickets via the approved ticketing system
- Provide first- and second-line IT support (onsite and remote)
- Prioritise tickets based on business impact and urgency
- Communicate clearly with users and stakeholders regarding progress and resolution
- Ensure tickets are accurately documented and closed with clear resolution notes
- Incident & Crisis Response
- Respond rapidly and decisively to high-priority incidents and system outages
- Demonstrate speed of execution while maintaining structured troubleshooting
- Escalate and coordinate with senior engineers or external vendors when required
- Maintain calm, clear communication during incidents until full resolution
- Infrastructure & Systems Support
- Support endpoints, network connectivity, servers, and cloud-hosted systems
- Perform routine system health checks and preventative maintenance
- Assist with backup operations and basic disaster recovery activities
- Cloud & Identity (Azure Focus)
- Support Microsoft Azure services and cloud-based applications
- Assist with Active Directory / Azure AD user provisioning and access management
- Support Microsoft 365 / Office 365 environments
- Understand hybrid (on-premise and cloud) environments
- Security & Operational Controls
- Apply endpoint security controls including patching, antivirus, and MFA
- Support access governance and least-privilege principles
- Identify and escalate security risks or abnormal system behaviour
Only shortlisted candidates will be contacted. If you do not receive a response within two weeks of applying, please consider your application unsuccessful.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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