Johannesburg: Front Office Manager

Key Responsibilities: Oversee daily front office operations to ensure a seamless guest experience Lead, mentor, and motivate the front office team Manage check-in, check-out, reservations, and guest relations efficiently Maintain high service standards, ensuring consistency with brand expectations Handle guest feedback, complaints, and VIP requirements with professionalism Collaborate with Housekeeping, F&B, and other departments for smooth operations Ensure accurate billing, cash-ups, and financial controls Prepare reports, manage rosters, and support operational planning Requirements: Locals Diploma in Hospitality Proven experience as a Front Office Manager 45 star hotel environment Strong leadership and communication skills Solid understanding of hotel systems (PMS, reservations, reporting tools) Excellent problem-solving skills and a guest-first mindset Ability to work under pressure in a fast-paced environment Professional appearance and exceptional interpersonal skills What We Offer: Competitive salary package Professional, supportive working environment Opportunity to grow within a reputable hotel group Exposure to a high-standard corporate hospitality environment