Johannesburg: Front Office Manager (JHB)

Front Office Manager (Hotel Industry) Manage day to day activities within the Front Office department Connect with Guests upon Check In and Check Out Report directly to the Rooms Division Manager on Daily Operations and Guest Satisfaction Set up all operating systems for the Front Office Team Establish policies and procedures for the Front Office Department Drive Staff morale and motivation oversees daily front desk operations, manages and trains staff, handles guest services, resolves complaints, manages reservations and revenue, coordinates with other departments (housekeeping, maintenance), and handles administrative tasks like budgeting, reporting, and implementing hotel policies to ensure exceptional guest experiences and efficient operations