Johannesburg: General Manager IT/OT Service Delivery

An experienced General Manager IT/OT Service Delivery is required to provide strategic direction, leadership, and planning for delivery of all information technology (IT) and operational technology (OT) operations and services in Johannesburg on a permanent basis. Minimum Requirements: B Degree/B Tech/Advanced Diploma in Information Technology/Computer Science/Engineering/Business Administration/Business Management at NQF7 with 360 credits Minimum 10 years extensive experience in service delivery, computer operations, data centre management and disaster recovery plan (DRP)/business continuity management (BCM) Strong understanding of compliance frameworks such as ISO/IEC 27001 for information security, ITIL for IT service management Data centre operations expertise Service level management capabilities Financial and resource management skills Strategic thinking and planning abilities Strong leadership and people management Stakeholder engagement excellence Problem-solving abilities Integrity, honesty, trustworthiness, professionalism, accountability Key Responsibilities: Meet service level agreements (SLAs) and collaborate with key stakeholders Manage and optimize use of service delivery resources Plan and manage service delivery Ensure compliance with industry standards and regulations (ISO/IEC 27001, ITIL) Manage all domain controller (DC) operations for IT and OT Manage all Data Centres (DCs)/Disaster Recovery Plan (DRP)/Business Continuity Management (BCM) operations for IT and OT Manage all service deployment across all technology platforms Monitor key performance indicators (KPIs) regarding uptime, response and resolution times Implement proactive measures preventing potential SLA breaches Analyze current and future service demands ensuring adequate resources Implement automation tools and technologies reducing manual activity Develop and implement service delivery strategies aligned with organizational goals Streamline processes improving operational efficiencies Lead resolution of service delivery issues and incidents Ensure all production systems run successfully daily Deploy best practice service delivery operating monitoring control room Ensure MWP DC and Teraco DC are comprehensively established and configured Manage disaster recovery and business continuity plans Implement strict change control across all production platforms Deploy security patch updates to all endpoint devices automatically