Job Description
An experienced General Manager IT/OT Service Delivery is required to provide strategic direction, leadership, and planning for delivery of all information technology (IT) and operational technology (OT) operations and services in Johannesburg on a permanent basis.
Minimum Requirements:
- B Degree/B Tech/Advanced Diploma in Information Technology/Computer Science/Engineering/Business Administration/Business Management at NQF7 with 360 credits
- Minimum 10 years extensive experience in service delivery, computer operations, data centre management and disaster recovery plan (DRP)/business continuity management (BCM)
- Strong understanding of compliance frameworks such as ISO/IEC 27001 for information security, ITIL for IT service management
- Data centre operations expertise
- Service level management capabilities
- Financial and resource management skills
- Strategic thinking and planning abilities
- Strong leadership and people management
- Stakeholder engagement excellence
- Problem-solving abilities
- Integrity, honesty, trustworthiness, professionalism, accountability
Key Responsibilities:
- Meet service level agreements (SLAs) and collaborate with key stakeholders
- Manage and optimize use of service delivery resources
- Plan and manage service delivery
- Ensure compliance with industry standards and regulations (ISO/IEC 27001, ITIL)
- Manage all domain controller (DC) operations for IT and OT
- Manage all Data Centres (DCs)/Disaster Recovery Plan (DRP)/Business Continuity Management (BCM) operations for IT and OT
- Manage all service deployment across all technology platforms
- Monitor key performance indicators (KPIs) regarding uptime, response and resolution times
- Implement proactive measures preventing potential SLA breaches
- Analyze current and future service demands ensuring adequate resources
- Implement automation tools and technologies reducing manual activity
- Develop and implement service delivery strategies aligned with organizational goals
- Streamline processes improving operational efficiencies
- Lead resolution of service delivery issues and incidents
- Ensure all production systems run successfully daily
- Deploy best practice service delivery operating monitoring control room
- Ensure MWP DC and Teraco DC are comprehensively established and configured
- Manage disaster recovery and business continuity plans
- Implement strict change control across all production platforms
- Deploy security patch updates to all endpoint devices automatically
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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