We are looking for a Senior Technical Support Executive fluent in German & English to join our dynamic Service Desk team. This role involves providing first-line technical support, troubleshooting, and service restoration to ensure optimal system performance and user experience. The ideal candidate will possess strong analytical, communication, and problem-solving skills to deliver high-quality IT support.

       Provide remote technical support for laptops, desktops, LAN issues, applications, and mobile devices.

       Handle incident management, service requests, and troubleshooting via telephone, web tickets, chat, and email.

       Diagnose and resolve issues related to Windows OS (XP-10), browsers, MS Office Suite, network connectivity, VPN, security, and encryption.

       Perform registry fixes, patch upgrades, virus troubleshooting, and small form troubleshooting (iOS, Android, Windows).

       Own and resolve customer issues efficiently, ensuring a high level of service and satisfaction.

       Maintain accurate documentation of customer interactions and technical resolutions.

       Ensure adherence to Service Level Agreements (SLAs) and ITIL best practices.

       Escalate unresolved incidents as per company processes.

       Work in rotational shifts to provide 24/7 support.

Requirements

       12-18 months of experience in a busy ICT Service Desk environment.

       Strong analytical and problem-solving skills with the ability to troubleshoot and resolve complex technical issues.

       Knowledge of ITIL best practices and service management.

       Experience with basic networking, OS troubleshooting, security protocols, and system diagnostics.

       Excellent verbal and written communication skills in German & English.

       Ability to multitask, prioritize workloads, and work under pressure.

       Strong customer service orientation, with a proactive and patient approach.

German-Speaking Technical Support Executive (Service Desk L1 Agent) position available in Gauteng, Johannesburg. This job position was posted by Sabenza IT & Recruitment. The job has been posted as a premium ad on 2025-03-29 at 15:10:07 in the It Computer category