Menu Close

Johannesburg: Head Of Customer Support

Head Of Customer Support

Posted on 2025-03-31

Job Summary

Head of Customer Support About the Role: We are seeking a dynamic and experienced Head of Customer Support to lead and manage our customer support department. The successful candidate will be responsible for ensuring exceptional customer service, enhancing customer satisfaction, and driving continuous improvement in service delivery. This role requires a proactive leader who can effectively manage a team, implement innovative solutions, and foster cross-departmental collaboration. Key

Responsibilities:

Team Leadership: Lead, mentor, and support a team of customer support agents to ensure the highest standards of service delivery. Customer Issue Resolution: Handle escalated inquiries and complex issues, ensuring prompt resolution to maintain customer trust and satisfaction. Performance Monitoring: Track and analyze key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores to identify areas for improvement. Process Optimization: Develop and refine customer support processes and procedures to enhance efficiency and improve the overall customer experience. Innovation: Identify and implement new tools and technologies to optimize the customer journey and improve service quality. Customer Insights: Analyze customer feedback and trends to develop strategies for enhancing support services. Reporting: Generate and present reports on customer support performance, including Net Promoter Score (NPS) and other relevant metrics. Training & Development: Oversee the training and development of the customer support team, ensuring they are equipped with the necessary skills and knowledge. Budget Management: Manage departmental budgets, including staffing, technology, and other resources required for effective service delivery. Cross-Functional Collaboration: Act as a liaison between the customer support team and other departments such as Marketing, IT, and Billing to drive improvements and resolve issues. Strategy Development: Contribute to the development and execution of long-term customer support strategies that align with business objectives. Qualifications & Experience: BSc/BA in Business Administration, Marketing, or a related field. A degree in Medical Technology or Healthcare is advantageous. 2 to 3 years of experience in a supervisory or managerial role. Experience in the pathology or healthcare sector is advantageous. Key Competencies & Skills: Strong leadership and team management skills. Excellent problem-solving and decision-making abilities. Strong analytical skills with the ability to track and interpret performance metrics. Ability to work under pressure and meet deadlines. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Proficiency in relevant internal systems, including Laboratory Information System, D365, and Connex1. Why Join Us? This is an exciting opportunity to play a pivotal role in enhancing customer support within a leading laboratory services provider. If you are passionate about customer service excellence and have the leadership skills to drive improvements, we encourage you to apply.

View Job  Randburg: Maintenance Manager posted by Hire Resolve

Head Of Customer Support position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-03-31 in the Customer Service Support category

Click Go Apply to apply online!


You might also like these jobs in the same area.

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Johannesburg: Head Of Sales – Solar Solutions (Jb5059) posted by Kontak Recruitment

"Head of Sales - Solar Solutions (JB5059)Johannesburg, Gauteng R50 000 - R100 000 CTC per month based on experience PermanentOur client, a leading distributor of renewable energy solutions, who has established strong partnerships with renowned brands,


View Job
Head Of Sales – Solar Solutions (Jb5059)

South Africa: Head Of Procurement

Planet Fitness is currently looking for a Head of Procurement is responsible for overseeing the purchasing and supply chain management functions within the organization. This role ensures that all procurement activities are carried out efficiently, cost-ef


View Job
Head Of Procurement

Sandton: Head Of Model Development (Vice President)

Overall job purpose: To develop and maintain actuarial models and provide input to actuarial methodology. Key Accountability Perform complex actuarial production processes under limited supervision to support sound management of business performance and fi


View Job
Head Of Model Development (Vice President)

Johannesburg: Head Of Eap

BA (Hons) Psychology (mandatory) Bachelor’s degree in Business Administration, Management, Finance, or a related field (advantageous) 8 years of experience in Managerial role Proven experience in strategy execution, operations, and financial management Vas


View Job
Head Of Eap

Johannesburg: Head Of Customer Support (Medical Aid/Insurance / Healthcare)

A well known leader in pathology laboratories is on the lookout for an experienced, results driven, creative and ethical candidate to join them as Head of Customer Support. Qualifications: Matric MBA 10 - 15 years` work experience within healthcare / medic


View Job
Head Of Customer Support (Medical Aid/Insurance / Healthcare)

Cape Town City Centre: Head Of Remuneration And Analytics

Overview: Our client, a prominent South African retailer offering a comprehensive range of financial services including credit, insurance, and personal loans, is looking for a dynamic individual to join their team as the Head of Remuneration and Analytics.


View Job
Head Of Remuneration And Analytics

Johannesburg: Head Of Enterprise Solutions

Key Responsibilities include but not limited to the following: Strategy and Planning: Develop, implement and manage the strategy for enterprise solutions. Ensure the strategy aligns with the ICT strategy and overall business strategy. Stay abreast of the l


View Job
Head Of Enterprise Solutions

Cape Town City Centre: Head Office Accountant (Properties)

Duties will include, but are not limited to the following: Rentals and expenses management (for 45 to 50 properties) Payment preparation Invoicing and accounts processing Reconciliations Management of rent roll Education Requirements: Qualified CA(SA) esse

View Job  Pretoria: It & Telecoms Recruitment Consultant posted by AtripleA recruitment & temps

View Job
Head Office Accountant (Properties)

Midrand: Head Of Finance

Requirements: CA(SA) Non-Negotiable 5 years of experience in property finance Strong expertise in financial reporting, tax compliance, equity accounting, and IFRS Experience preparing and presenting Board & Exco packs Proficiency in property management sys


View Job
Head Of Finance

South Africa: Head Of Finance (Expat, Drc)

Duties and Responsibilities: Manage and take ownership of the balance sheet and profit & loss (P&L) statements. Oversee tax matters, including monthly VAT returns and corporate tax, and act as the main point of contact with tax authorities. Ensure the time


View Job
Head Of Finance (Expat, Drc)

Johannesburg: Head Of Employee Assistance Programs

Requirements: BA (Hons) Psychology (mandatory). Bachelors degree in Business Administration, Management, Finance, or a related field (advantageous). 8 years of experience in a Managerial role. Proven experience in strategy execution, operations, and financ


View Job
Head Of Employee Assistance Programs

Bryanston: Regional Head Of Business Development

Position Purpose: As the Regional Head of Business Development, you will be instrumental in driving the growth of glass collections for by generating new leads, expanding current supplier relationships, and achieving mandated collection targets under EPR r


View Job
Regional Head Of Business Development

Centurion: Head – Independent Power Producers Office

About IPPO: The IPP Office is a programme office that provides independent and transparent procurement management, contract management and professional advisory services to the DMRE. The Office’s mandate is derived from the capacity allocated to renewable


View Job
Head – Independent Power Producers Office

Durban: Head Of Operations

The role We are seeking an experienced and results-driven Head of Operations to oversee our contact centre operations at our site in Umhlanga, Durban. The ideal candidate will lead and manage the operational teams to support our clients across multiple ind


View Job
Head Of Operations

Cape Town City Centre: Head Of Hr

Key Responsibilities: Accountable for all HR and labour relations globally (South Africa, London and New York) Oversee employee relations and ensure positive workplace cultures across locations Design, oversee and implement HR policies, procedures, and pro


View Job
Head Of Hr

Durban: Head Of Legal – Commercial – Fmcg

Key Requirements: Admitted attorney/advocate with LL.B. or equivalent qualification. 3 -5 years` post-admission legal experience , preferably in corporate or commercial law. At least 5-10 years of commercial law experience , ideally within the FMCG or a re


View Job
Head Of Legal – Commercial – Fmcg

Port Elizabeth: Head Of Operations/Production Manager

Possible Duties: Operations Management : Oversee daily operations of the manufacturing plant, ensuring smooth production flow and resolving any disruptions. Production Planning : Develop and implement production schedules that align with customer demands,

View Job  Pretoria East: Two Stroke Mechanic - Urgently Needed posted by Staffworx Recruitment

View Job
Head Of Operations/Production Manager

Cape Town City Centre: Head Office Accountant

As an Head office accountant, you will be responsible for the following: Oversee car sales and rentals, including managing associated expenses Prepare payments in an accurate and timely manner Handle invoicing and accounts processing to ensure smooth finan


View Job
Head Office Accountant

Cape Town City Centre: Head Office Accountant

As an Head office accountant, you will be responsible for the following: Manage rentals and expenses for a portfolio of 45 to 50 properties Prepare payments accurately and on time Handle invoicing and accounts processing to ensure financial integrity Perfo


View Job
Head Office Accountant

Cape Town City Centre: Head Of Finance

Key Responsibilities: Cash Flow and Treasury Management Proactively manage the companys cash flow and liquidity position to ensure financial stability. Forecast and monitor cash flow to align with business needs and strategic objectives. Manage banking rel


View Job
Head Of Finance

Cape Town City Centre: Head Of Marketing-Renewable Energy

Head of Marketing Market related Salary Cape Town, South Africa Role Purpose We are seeking a Head of Marketing to drive brand positioning, customer acquisition, and market expansion in the energy and renewable sectors. This is a high-impact leadership rol


View Job
Head Of Marketing-Renewable Energy

South Africa: Head Of Security

Responsibilities Develop and the security vision and mission statements for Volkswagen Group Security Sub-Sahara Region Lead security and fire risk management activities Manage the development and implementation of Group Policy 13: Security minimum standar


View Job
Head Of Security

South Africa: Head Of Marketing (Exco) – Retail / Hardware – Namibia

Minimum requirements for the role: A relevant marketing degree is essential for this role. A tertiary qualification, preferably in marketing and branding or related is essential for this role. Previous experience in marketing and advertising with previous


View Job
Head Of Marketing (Exco) – Retail / Hardware – Namibia

Johannesburg: Regulatory Head Of Tax

Company Overview This financial services leader is committed to innovation, client-focused solutions, and excellence in banking. The company fosters strong relationships with its clients and continuously evolves to meet the changing financial landscape. If


View Job
Regulatory Head Of Tax

Johannesburg: Head Of Tax Operations

Company Description: This company is a prominent financial institution dedicated to providing comprehensive banking solutions and services to individuals, businesses, and communities. With a rich history and a strong commitment to innovation. This company


View Job
Head Of Tax Operations

Error making API request.
Share this to someone who needs a job:
Posted in Jobs in Gauteng, Jobs in Johannesburg

More Jobs in Your Area