Menu Close

Johannesburg: Head: Service Delivery: Job Architecture, Organisational Design And Strategic Workforce Planning posted by Isilumko Staffing

Head: Service Delivery: Job Architecture, Organisational Design And Strategic Workforce Planning

Posted on 2025-04-10

Employer Isilumko Staffing
Salary 0
Category Finance Accounting
Location Gauteng  /  Johannesburg

Job Summary

Role Purpose:

In this pivotal role, you will execute the Workforce Experience vision, focusing on Job Architecture (JA), Strategic Workforce Planning (SWP), and Organisational Design (OD). Your expertise will drive service design, case management, and process improvements, technology enablement, ensuring exceptional employee experiences across these critical HR areas.

Key

Responsibilities:

  • As Head of Service Delivery, you will lead the JA, SWP, and OD execution, ensuring the alignment of service delivery with our product vision to achieve efficiency and workforce excellence.
  • You will define servicing requirements across workforce segments, co-create and enable the service delivery model and channel strategy in partnership with Product Owners and the Head Service Delivery, and translate services into service design and cataloguing.
  • Your role will involve managing end-to-end service delivery of JA, SWP, and OD initiatives, providing advisory, support and insights based on historical, current, and predictive analytics, and implementing continuous improvement initiatives through data analytics, automation, process re-engineering, system enhancements, RPA, and Machine Learning.
  • You will be responsible for formulating Service Management standards, processes, and enablement measures, as well as supporting the integration of specific products and services across the JA, SWP, and OD value chain.
  • Additionally, you will lead exceptional case management, advocate for service delivery solutions, and co-create experience maps and journeys with colleagues to deliver next-practice processes and technologies.

Qualifications and Experience

  • Bachelors Degree in Business Psychology. Masters degree preferred.
  • 10+ years in JA, SWP, and OD domain shared services with a proven track record in customer service, digital service delivery, service management, service cataloguing, and process reengineering.
  • Strong interpersonal skills with the ability to build relationships and drive change.
  • Expertise in Job Architecture, Strategic Workforce Planning, and Organisational Design.
  • Proficiency in scaled agile methodologies and project/programme management and different JA, SWP and JA technologies / tools / systems. Behavioral Competencies Global Acumen Business Savvy Establishing Strategic Direction Operational Decision Making Persevere for Results Compelling Communication Driving Execution Driving Innovation

Head: Service Delivery: Job Architecture, Organisational Design And Strategic Workforce Planning position available in Gauteng, Johannesburg. This job position was posted by Isilumko Staffing. The job has been posted as a premium ad on 2025-04-10 at 15:18:16 in the Finance Accounting category

Click Go Apply to apply online!


You might also like these jobs in the same area.

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Springs: Qualified Mobile Crane Technician Required posted by Ahead

Own Transport salary will be discussed in interviewcan start immediately please attach all documentation neededplease send CV to: Ahead Qualified Mobile Crane Technician Required position available in Gauteng, Springs. This job position was posted by Ahea


View Job
Qualified Mobile Crane Technician Required

Bedfordview: Italian Head Chef posted by Rossa

Job Overview:The Head Chef will lead our team and oversee all kitchen operations. This individual will be responsible for ensuring food quality, and maintaining an efficient and positive working environment.Key duties include, but not limited to:- Menu dev


View Job
Italian Head Chef

Johannesburg: Head Of Sales – Solar Solutions (Jb5059) posted by Kontak Recruitment

"Head of Sales - Solar Solutions (JB5059)Johannesburg, Gauteng R50 000 - R100 000 CTC per month based on experience PermanentOur client, a leading distributor of renewable energy solutions, who has established strong partnerships with renowned brands,


View Job
Head Of Sales – Solar Solutions (Jb5059)

Sasolburg: Head Chef & Deli Manager (Truck Stop) – Urgently Needed posted by Rivoni Recruitment Specialists

Duties as Head Chef Control and direct the food preparation process and any other relative activitiesConstruct menus with new or existing culinary creations ensuring the variety and quality of the servingsApprove and polish dishes before they reach the cus


View Job
Head Chef & Deli Manager (Truck Stop) – Urgently Needed

South Africa: Head Of Procurement

Planet Fitness is currently looking for a Head of Procurement is responsible for overseeing the purchasing and supply chain management functions within the organization. This role ensures that all procurement activities are carried out efficiently, cost-ef


View Job
Head Of Procurement

Sandton: Head Of Model Development (Vice President)

Overall job purpose: To develop and maintain actuarial models and provide input to actuarial methodology. Key Accountability Perform complex actuarial production processes under limited supervision to support sound management of business performance and fi


View Job
Head Of Model Development (Vice President)

Cape Town City Centre: Head Chefs And Sous Chefs

Head Chef and Sous Chef Join the Kove Collection Redefining Modern Luxury Are you a passionate culinary professional ready to lead in the world of modern luxury? The Kove Collection, a trailblazer in the luxury hospitality and dining scene, is seeking exce


View Job
Head Chefs And Sous Chefs

Johannesburg: Group Head Digital Transformation

Location: (JHB Gauteng) Industry: Finance / Insurance Overview Our client, the largest bank in Zimbabwe, is embarking on an ambitious transformation journey and is seeking a Group Digital Transformation Director to lead and drive this initiative. This role


View Job
Group Head Digital Transformation

Pretoria: Business Unit Head – Energy Management

Responsibility: Develop and execute strategies to drive competitiveness, profitability, and business growth. Oversee operations, financial performance, and project management to ensure efficiency and success. Build and maintain strong relationships with cu


View Job
Business Unit Head – Energy Management

Midrand: Executive Head: Hr Business Partner

Devise and implement functional people plans that resonate with strategic direction and operational goals. Act as a strategic consultant, enhancing the efficiency of business units through impactful interventions in processes, systems, and people managemen


View Job
Executive Head

Johannesburg: Head Of Eap

BA (Hons) Psychology (mandatory) Bachelor’s degree in Business Administration, Management, Finance, or a related field (advantageous) 8 years of experience in Managerial role Proven experience in strategy execution, operations, and financial management Vas


View Job
Head Of Eap

Johannesburg: Executive Head Investments And Fund Management

Position : EXECUTIVE HEAD: INVESTMENTS AND FUND MANAGEMENT Purpose of Job The purpose of this appointment is to lead and grow the Investments and Fund Management Division of the business. Primary Duties and Responsibilities • Strategic o Determine and mana


View Job
Executive Head Investments And Fund Management

Johannesburg: Head Of Customer Support (Medical Aid/Insurance / Healthcare)

A well known leader in pathology laboratories is on the lookout for an experienced, results driven, creative and ethical candidate to join them as Head of Customer Support. Qualifications: Matric MBA 10 - 15 years` work experience within healthcare / medic


View Job
Head Of Customer Support (Medical Aid/Insurance / Healthcare)

Johannesburg: Divisional Head (Expat)

Our client is looking for a Divisional Head Zambia to lead business operations, drive sales growth, and oversee all administrative functions. This role requires a strategic leader with strong business development skills and the ability to manage diverse op


View Job
Divisional Head (Expat)

Cape Town City Centre: Head Of Remuneration And Analytics

Overview: Our client, a prominent South African retailer offering a comprehensive range of financial services including credit, insurance, and personal loans, is looking for a dynamic individual to join their team as the Head of Remuneration and Analytics.


View Job
Head Of Remuneration And Analytics

Lanseria: Head Chef

Duties and Responsibilities: Plan and direct food preparation and culinary activities Estimate food requirements and food/labour costs Supervise kitchen staff`s activities Menu implementation Stock management Comply with nutrition and sanitation regulation


View Job
Head Chef

Waterberg: Head Chef

Kitchen Leadership Supervise and coordinate all kitchen staff. Menu Creation & Execution Develop and refine recipes, ensuring high-quality dishes. Food Preparation & Presentation Maintain consistency, taste, and visual appeal. Inventory & Cost Control Moni


View Job
Head Chef

South Africa: Head Chef

Candidate requirements: 3-5 years of experience in a luxury setting Formal kitchen qualification preferred Excellent communication and interpersonal skills Impeccable safety and hygiene practices both personally and in the kitchen Menu planning and costing


View Job
Head Chef

South Africa: Head Chef

Candidate requirements: Grade 12 Relevant Qualifications At least 5 years working in a similar environment Must be passionate about cooking and managing a kitchen Be creative and willing to think outside of the box Someone with an eye for detail Must be wi


View Job
Head Chef

Johannesburg: Pharma Key Accounts / Vertical Head (To Start Division)

My client from a Freight Forwarding Company is seeking a Pharma Key Accounts / Vertical Head to join their team The companies global division handles Pharma but not the South African branch. They have now gotten approval to start the division in RSA. The c


View Job
Pharma Key Accounts / Vertical Head (To Start Division)

Johannesburg: Head Of Enterprise Solutions

Key Responsibilities include but not limited to the following: Strategy and Planning: Develop, implement and manage the strategy for enterprise solutions. Ensure the strategy aligns with the ICT strategy and overall business strategy. Stay abreast of the l


View Job
Head Of Enterprise Solutions

South Africa: Head Chef – Cape Town, Cbd

Our client is seeking a passionate and experienced Head Chef to oversee our dynamic kitchen operations in Cape Town CBD. If you have a strong leadership presence, and a drive to deliver exceptional culinary experiences, we invite you to apply for this exci


View Job
Head Chef – Cape Town, Cbd

Cape Town City Centre: Head Office Accountant (Properties)

Duties will include, but are not limited to the following: Rentals and expenses management (for 45 to 50 properties) Payment preparation Invoicing and accounts processing Reconciliations Management of rent roll Education Requirements: Qualified CA(SA) esse


View Job
Head Office Accountant (Properties)

Krugersdorp: Campus Head – Culinary posted by The Individual Touch CC

To ensure the professional general management and excellent performance of the Campus and in terms of its facilities, staff, growth of the business (sales), overall finances and student service delivery.KEY RESULT AREAS:Implement the national sales strateg


View Job
Campus Head – Culinary

Springs: Construction Boilermaker Required posted by Ahead

Qualified Construction Boilermaker Required Min 4-5 Years Experience Must be capable VERY IMPORTANT (Must be able to develop, Read & Work from drawings) Must have own transport To start working immediately Salary will be discussed in interview Areas that c


View Job
Construction Boilermaker Required

Error making API request.
Share this to someone who needs a job:
Posted in Uncategorized

More Jobs in Your Area