Johannesburg: Information Liaison Officer posted by SydSen Recruit

Requirements:

• Grade 12 (Matric)
• Previous call centre experience (essential)
• Fluency in additional South African languages (advantageous)
• Ability to work effectively under pressure
• Knowledge of the Consumer Protection Act (advantageous)
• Knowledge of the South African Automotive Industry Code of Conduct (advantageous)
• Strong computer literacy
• Proven call centre experience
• Proficiency in English and at least one additional South African language
• Excellent interpersonal and communication skills
• Good health and the ability to manage high-volume workloads

Duties and Responsibilities:

• Handle incoming telephone enquiries, requests for advice, and follow-ups on current cases from complainants and industry participants.
• Update and maintain the complaints management system.
• Provide telephonic advice to complainants and industry participants on the Consumer Protection Act.
• Liaise effectively with internal staff across all levels.