Location: South Africa (with potential remote flexibility) Reporting To: CEO Job Overview: My client is seeking an experienced and proactive Internal Team Manager to oversee and optimise the performance, structure, and output of our internal team. This strategic role will drive day-to-day operational excellence, ensuring strong internal discipline, smooth team coordination, and continuous improvement. The ideal candidate will possess a strong background in digital marketing, people management, and performance metrics, combined with an understanding of HR processes and a knack for client engagement. This is a pivotal leadership role within a dynamic and growth-oriented environment. Key Responsibilities: Team Management & Leadership Oversee the daily activities of the internal team to ensure productivity, engagement, and efficient delivery. Identify and resolve issues related to time management, staff morale, or team discipline. Promote a culture of accountability, continuous improvement, and high performance. Performance Monitoring & Coaching Regularly assess individual and team output and work quality. Deliver feedback and implement coaching strategies to support development. Maintain high standards of work through structured evaluations and performance tracking. Client Engagement & Relationship Management Act as a point of contact for clients when needed, ensuring seamless communication and service delivery. Liaise between clients and internal team members to align expectations and outcomes. Monitor client satisfaction and address concerns proactively. Resource Planning & Staffing Identify skill and capacity gaps within the team. Make recommendations on upskilling or hiring needs to meet business objectives. Discipline & HR Oversight Enforce company policies and professional standards across the team. Address disciplinary issues tactfully and within legal and ethical guidelines. Support a positive and inclusive work environment. Metrics & Reporting Track, analyse, and report on operational and digital marketing performance metrics. Use data-driven insights to inform leadership decisions and guide team strategy. Cost & Software Management Monitor internal software tools and resource usage to control operational costs. Identify and eliminate inefficiencies or redundancies. Process Improvement & Operational Excellence Streamline workflows and implement best practices in time management and project execution. Align internal team operations with overall company objectives. Training & Development Facilitate continuous learning and upskilling within the team. Keep team knowledge current with industry trends, tools, and methodologies. Qualifications & Skills: Proven experience in team management, HR, or operational leadership roles. Strong understanding of digital marketing operations and key performance metrics. Excellent leadership, coaching, and communication skills. Ability to assess performance objectively and implement improvement plans. Experience in client relationship management and service delivery. Strong organisational and time-management abilities. Familiarity with tools related to marketing, project management, and performance reporting. Professional approach to handling disciplinary matters. Analytical mindset with a focus on continuous improvement and results. Background in HR or related fields is advantageous. Requirements: Bachelors degree in Business Administration, Human Resources, Marketing, or related field (certifications are a plus). 5-7 years of relevant experience in team leadership, digital marketing, or operations management. Proficiency in reporting and data analysis. Strong leadership presence and the ability to motivate and inspire teams. Confidence in managing client communication and internal performance evaluations. Ability to work independently and report directly to the CEO. Familiarity with CRM, project management, and analytics software. What They Offer: A key leadership role within a growing, innovative company. Competitive salary and performance-based incentives. A fast-paced, collaborative work environment focused on results. The opportunity to shape internal culture and operational success.

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