Johannesburg: Junior Technical Specialist

April 9, 2026 Jobs in Central Johannesburg

Job Description

About the Role

A leading Cloud Solutions company is seeking a motivated Junior Technical Specialist to join their Professional Services team. This growth role offers opportunities for candidates to develop technical and integration skills in unified communication, contact centres, workflow automation, and AI-driven solutions.

Key Responsibilities

Assist with installation, configuration, and testing of VoIP and contact centre systems.
Provide troubleshooting support for networks, servers, and telecoms applications.
Help design and configure customer integrations, including APIs, CRM systems, transcription tools, and AI bots.
Build and maintain basic workflows for process automation.
Assist in the creation of conversational bots.
Participate in proof-of-concept and pilot deployments.
Prepare clear documentation and contribute to solution knowledge bases.
Support project teams with various tasks, testing, and feedback.
Collaborate with Projects department to ensure accurate and timely project delivery within budget.
Assist with piloting and proof-of-concept deployments of solutions within customer environments.
Support product and service offering demonstrations.
Perform all relevant administrative tasks related to the job function.
Adhere to all company policies and procedures.
Work with various teams to ensure solutions are successfully scoped.
Assist with installation of hardware, systems, and software.
Provide support for server and server cluster administration.
Assist with system backup and restore procedures.
Perform initial troubleshooting analysis to resolve infrastructure issues.
Document problems and their resolutions for future reference.
Monitor system performance and assist with performance tuning.

Requirements

Technical Qualification or equivalent experience.

4 years’ experience in a technical support or networking role.

Minimum 5 years in VoIP and IP Telephony technologies like SIP, DNS, RTP, IP-PBX, etc.

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Working knowledge in WAN/LAN/system monitoring tools like Zabbix and Grafana.

Basic knowledge of Linux.

Understanding of VoIP protocols like Sip, RTP, WebRTC.

Working knowledge of APIs and integrations.

Qualifications

No formal education or certifications mentioned.

Salary & Benefits

Salary information not provided in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

View Job Johannesburg: Senior BI Developer

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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