Johannesburg: Key Accounts Manager – Retentions

Key Responsibilities: Manage and nurture long-term relationships with existing clients. Serve as the main point of contact for all client communication and issue resolution. Proactively identify and address potential churn risks. Coordinate with internal departments (sales, operations, customer service) to ensure client needs are met. Oversee contract renewals and negotiations to secure ongoing partnerships. Develop and implement account retention strategies and performance metrics. Track and report on client satisfaction, retention rates, and renewal success. Identify upselling and cross-selling opportunities to grow key accounts. Qualifications & Experience: Diploma or Degree in Sales, Marketing, Business Administration , or related field. 35 years experience in account management, client services, or retention-focused roles. Proven success in managing key accounts and achieving retention targets. Strong negotiation and problem-solving skills. Excellent interpersonal and communication abilities. Proficiency in CRM systems and data-driven account reporting.