Johannesburg North: Client Services Consultant – Hybrid posted by Network Contracting

• Act as the primary point of contact for Priority Clients, delivering personalised and expedited service across multiple communication channels.
• Prioritise and manage client queries to ensure swift resolution and timely responses.
• Anticipate client needs and proactively address potential issues.
• Liaise with internal stakeholders, including product specialists and relationship managers, to expedite solutions.
• Advocate for clients internally, managing escalations in line with policies and expectations.
• Monitor SLAs and service performance, identifying opportunities for improvement.
• Conduct regular client check-ins to gather feedback and enhance the client experience.
• Identify opportunities to cross-sell or upsell based on client needs.
• Maintain accurate records of client interactions within CRM systems.

Job Experience and Skills Required:

Education:

• Bachelor’s Degree in Business Administration or related field.

Experience:

• 4+ years experience in a client service or customer-facing role.
• 2 years experience supporting priority, VIP, or key clients.
• Sales Client Services Support and Delivery experience.
• Proficiency in CRM systems and service management tools.
• Knowledge of priority client service standards.
• Familiarity with Financial Services regulations and compliance requirements.

Nice to Have:

• Experience handling client escalations.
• Exposure to sales support or account management.

Apply now!
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I also specialise in recruiting within the following fields:
Financial Services | Client Services | Operations & Support | Data & Analytics | Software Engineering