Job Description
I’m looking for Help Desk Technicians who can provide first-line and second-line support across hardware, software, and network environments.
Key Responsibilities:
- Provide 1st & 2nd line technical support to end-users.
- Troubleshoot hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, and mobile devices.
- Assist with Microsoft 365 support.
- Log, track, and resolve incidents using ticketing systems.
- Support printers, scanners, and peripheral devices.
- Perform basic network troubleshooting (WiFi, LAN, DNS, DHCP).
Job Experience and Skills Required:
Education:
- Relevant IT Diploma, Certificate, or A+ / N+ / CompTIA Qualifications.
Experience:
- 2+ years experience in an IT Support / Help Desk / Service Desk role.
- Strong troubleshooting skills across Windows OS and Microsoft 365.
- Experience with Active Directory.
- Familiarity with ticketing systems (JIRA, Freshdesk, ServiceNow, etc.).
- Experience with networking: TCP/IP, DNS, DHCP, LAN/WAN.
- Experience supporting hardware (laptops, desktops, printers).
Apply now!
For more exciting IT vacancies, visit: www.********.co.za
I also specialise in recruiting within the following fields:
IT Support | Infrastructure | Networking | Cloud Engineering | Systems Administration
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