Johannesburg North: Help Desk Technician posted by Network Contracting

Job & Company Description:

I’m looking for Help Desk Technicians who can provide first-line and second-line support across hardware, software, and network environments.

Key Responsibilities:

• Provide 1st & 2nd line technical support to end-users.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Assist with Microsoft 365 support.
• Log, track, and resolve incidents using ticketing systems.
• Support printers, scanners, and peripheral devices.
• Perform basic network troubleshooting (WiFi, LAN, DNS, DHCP).

Job Experience and Skills Required:

Education:

• Relevant IT Diploma, Certificate, or A+ / N+ / CompTIA Qualifications.

Experience:

• 2+ years experience in an IT Support / Help Desk / Service Desk role.
• Strong troubleshooting skills across Windows OS and Microsoft 365.
• Experience with Active Directory.
• Familiarity with ticketing systems (JIRA, Freshdesk, ServiceNow, etc.).
• Experience with networking: TCP/IP, DNS, DHCP, LAN/WAN.
• Experience supporting hardware (laptops, desktops, printers).

Apply now!

For more exciting IT vacancies, visit: www.********.co.za
I also specialise in recruiting within the following fields:
IT Support | Infrastructure | Networking | Cloud Engineering | Systems Administration