Johannesburg North: Technical Support Analyst posted by Network Finance

• Deliver first- and second-line support for in-house developed applications and core infrastructure
• Troubleshoot issues within Microsoft Azure environments (e.g., AAD, VMs, and storage accounts)
• Perform day-to-day server support and maintenance
• Log and resolve service requests through a structured ticketing system
• Provide clear, helpful technical support via Teams or telephone
• Explain complex technical issues in a user-friendly manner
• Meet agreed Service Level Agreements (SLAs) for incident resolution
• Work closely with internal technical teams to escalate and resolve complex issues
• Maintain documentation and contribute to internal knowledge sharing

What You’ll Bring:

• 2+ years’ experience in an IT support or technical operations role
• Proficiency in Microsoft Azure services and Windows Server environments
• Solid understanding of networking basics: DNS, DHCP, VPNs, IP addressing, and firewalls
• Troubleshooting skills for connectivity and infrastructure issues
• Basic PowerShell scripting experience for automation and diagnostics
• Familiarity with ticketing systems (e.g., Jira)
• Excellent communication and customer service skills
• Ability to juggle multiple support requests while staying organized
• Experience working in a small, agile IT team environment
• Exposure to monitoring or remote support tools

Don’t miss out on this opportunity and apply today.