Job Description
Job Purpose:
We are looking for passionate, enthusiastic, and friendly individuals to join our dynamic team as an Experience Centre Ambassador. You will provide exceptional guest experiences, support our Global Sales Organization, and contribute to the growth of a start-up luxury brand.
Key Responsibilities:
– Book all aspects of the guest journey, including cruise itineraries, shore experiences, pre/post travel, and hotels.
– Deliver top-tier luxury service to Travel Advisors and international guests through phone, video calls, email, and chat.
– Build strong relationships with Travel Advisors and guests to support the Global Sales Organization.
– Serve as an expert in our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.
– Provide feedback on customer support processes and suggest improvements.
Skills and Requirements:
– Minimum of 1 year of experience in a contact center, ideally within travel or luxury hospitality.
– Hospitality mindset with excellent communication skills suited for luxury, international travelers.
– Fluency in English and Japanese (both written and spoken); additional languages are a plus.
– Confident in phone and video communications, representing the brand professionally.
– Strong listening and problem-solving skills, culturally sensitive to clients from different regions.
– Comfortable with IT systems; knowledge of Salesforce and Versonix Seaware is an advantage.
– Willingness to work full-time on shifting schedules, including weekends, to support global markets.
Emotional Qualities:
– Genuine interest in global travel destinations, even if you havent visited them all.
– Enthusiastic, with the ability to see tasks through to completion.
– Adaptable and thrives in a start-up environment where change is constant.
Working Hours:
– This is an office-based, full-time role with a flexible schedule, including shifts from Monday to Sunday with two days off
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Gauteng
Gauteng, the economic hub of South Africa, is home to a diverse range of industries that cater to various sectors of tourism and hospitality. Typically, job opportunities in this field are abundant, with many companies seeking skilled professionals to manage and operate their establishments. However, the job market can be competitive, and it’s essential for job seekers to have a clear understanding of the industry trends and requirements.
When it comes to salary ranges, those working in tourism and hospitality in Gauteng typically expect broad-based compensation packages that reflect their experience, qualifications, and industry sector. Generally, salaries in this field can range from R500 000 to R2 million per annum, although these figures are subject to variation depending on factors such as the size of the company, industry sector, and individual performance.
Common skills required for roles in tourism and hospitality include excellent customer service skills, strong communication and interpersonal abilities, a solid understanding of operations management principles, attention to detail, analytical thinking, problem-solving skills, and adaptability. Typically, companies also look for professionals with experience in hotel management, event planning, or other related fields.
The industry sectors that commonly employ tourism and hospitality professionals include the financial services sector, technology industry, manufacturing sector, and leisure and entertainment industries. These sectors often have a high demand for skilled staff to manage their establishments, events, and operations.
Career progression paths in this field are generally linear, with opportunities for advancement into senior management positions or specialized roles such as hotel ownership, event planning, or tourism development. Typically, professionals in this field can expect to gain experience, build their skills, and progress through the ranks, with potential for career growth and development within established companies or as entrepreneurs.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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