EDUCATION, SKILLS & EXPERIENCE Matric (Grade 12) Facilities Management qualification or equivalent (NQF Level 46) SAFMA Certification Advantageous Finance (Intermediate – Advanced understanding) 2 years. Broad knowledge of Built Environment Equipment systems and Maintenance. 4 years of work experience with a focus on Property / Facilities Management Property / Accommodation / Facilities Management in a hospitality environment or related field / People Management (Clients, Staff and contractors) Deep understanding of maintenance systems and asset life cycle management. Contract and SLA management experience (hard and soft FM services). Strong interpersonal, communication, and conflict resolution skills. HSE compliance knowledge, with IOSH or equivalent understanding. Competent in Microsoft Office and facilities management systems. Willingness to travel between regions and be on-call after hours as needed. KEY RESPONSIBILITIES Regional Facilities Leadership Oversee the delivery of facilities management services across all sites in Cape Town, Gqeberha, Durban, and Pretoria. Ensure consistency in service standards and operational processes across the regions. Serve as the regional escalation point for major operational issues or incidents. Operational Management Lead and manage day-to-day building operations including maintenance, cleaning, security, H&S, and tenant liaison. Monitor SLA compliance and drive service excellence through the Facilities Service Charter. Ensure proper functioning of soft and hard services in all buildings. Customer-Centric Service Ensure all customer (student, tenant, and commercial) interactions are handled promptly and meet SLA standards. Manage feedback loops, tenant engagement, and complaint resolution across the regions. Oversee customer care portals and ensure timely ticket resolution. Asset Maintenance & Compliance Ensure asset performance and regulatory compliance in each regional building. Drive implementation of preventative and life-cycle maintenance plans using FM systems. Manage SPAPP outcomes and track building maintenance turnaround. Monitor compliance with critical infrastructure requirements across regions (lifts, fire systems, electrical, etc.). Utilities Oversight Monitor energy usage (electricity, water, gas, and waste) and report anomalies against budget/forecast. Ensure utility systems are operational and disruptions are addressed timeously. Report on municipal service interruptions and resolutions. Intake & Vacate Management Coordinate intake and vacate processes across regions, ensuring uniform standards. Submit annual Vacate Plan by 31 August and hand over buildings to sales by 15 January. Oversee refurbishment, readiness, and remedial work across all sites. Financial & Contract Management Manage operational budgets and ensure cost discipline across regional facilities. Track regional expenditure and provide financial reports to National Facilities Executive. Maintain an up-to-date contract register and ensure compliance with procurement policies. Approve invoices and ensure adherence to PO process. Risk & Compliance Enforce compliance with legal and health and safety requirements (including IOSH standards). Identify operational risks and escalate to National Facilities Executive as necessary. Conduct risk reviews on all regional properties and ensure mitigation strategies are in place. Strategic Projects & Capex Manage and support small-scale regional projects and refurbishments. Lead post-mortem reviews of CAPEX initiatives, vacate, and intake periods. Collaborate with Asset Management on infrastructure upgrade plans. People & Performance Management Lead a multi-site facilities team across four regions, including Maintenance Managers, Supervisors, and Administrators. Drive a high-performance culture through regular feedback, coaching, and development planning. Conduct annual competency reviews and facilitate succession planning. Promote cross-regional collaboration and knowledge sharing among teams.

Click Go Apply to apply online!

---

More related positions

---