Johannesburg: Regional Sales Manager (JHB) posted by Datafin
Posted on 2025-04-29 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Johannesburg |
Job Summary
Johannesburg – Gauteng – South Africa
- Ensure that all store teams provide exceptional customer service by applying the sales techniques.
- Ensure that all store teams are aware of and understand fashion trends, retail, and competition to offer the best possible customer experience.
- Responsible for ensuring that all store teams respond to and manage customer phone inquiries according to the companys standards.
- Ensure that all store teams effectively and professionally handle all customer inquiries and objections.
- Responsible for ensuring that all store teams actively build relationships with customers to ensure they return to the store, fostering customer loyalty.
- Responsible for achieving good results in Mystery Shopper assessments for stores in their area.
- Responsible for achieving the target and annual sales of all stores in their area.
- Meet regularly with their Head of Sales to analyse individual and store sales objectives, review sales performance, and offer action plans.
- Responsible for ensuring that all store teams work harmoniously with other team members, ensuring the achievement of individual and store sales.
- Ensure that all store teams use the front door, applying the brand storytelling to connect with the customer.
- Ensure that their staff has the proper training on procedures, sales policies, and returns.
- Guarantee that all store teams consistently use complementary and cross-selling techniques to provide an extraordinary shopping experience.
- Responsible for ensuring that all store teams complete sales transactions, asking the right questions and making appropriate product recommendations to identify customer needs.
- Guarantee that all store teams use Smartshopper as a sales tool in the store.
- Ensure that all store teams are responsible for maintaining a high level of post-sale quality.
- Responsible for ensuring that all store teams always present a good image and adhere to the dress code to represent the company.
- Ensure that all store teams are familiar with, apply, and share corporate values.
- Responsible for ensuring that all store teams comply with all human resources processes (timekeeping, punctuality, schedules, vacations, etc.).
- Organize and ensure proper management of SAP and incident handling, both weekly and monthly (new hires, terminations, timekeeping, etc.).
- Responsible for communicating to the Regional and Field Managers any work-related activities (leave of absence, reduced hours, etc.).
- Ensure that all store teams create and manage schedules to optimize staffing based on peak hours.
- Is responsible for passing on to the Regional and Field Managers any doubts regarding payroll and informing the store team.
- Ensure that all store teams adhere to company policies and the collective labour agreement.
- Ensure that all store teams show respect towards customers and colleagues and maintain effective communication.
- Is always available for additional tasks and cooperates on tasks that go beyond their role.
- Identify the potential in each team member and facilitate their development with Human Resources.
- Responsible for onboarding and training team members through corporate tools (121, OnePerformance, etc.) and ensure all Store Managers do the same.
- Set both qualitative and quantitative objectives for the team, defining and validating the means to be used.
- Organize and oversee the implementation of team training, according to company policies and procedures.
- Commit to ensuring the Succession Plan for their area.
- Is responsible for ensuring that all store teams welcome diversity and inclusion and are culturally aware.
- Provide requested reports and information to the Field Manager within the required timeframe.
- Proactively recruit and retain great people in line with regional requirements.
- Share key learnings and best practices with store teams.
- Communicate company directives to the team in an effective and timely manner.
- Ensure compliance with the company’s expense policy within the specified timeframe.
- Ensure that all store teams use the Leonardo platform to proactively acquire knowledge when sales allow, with the goal of enhancing the customer shopping experience.
- Responsible for ensuring that all store teams complete the Virtual Classrooms and mandatory monthly courses for their professional development within the timeframe set by the company.
- Ensure that all store teams always use the company’s communication tool (Smartly) during their work shift.
- Responsible for ensuring that all members of the store teams are familiar with the products displayed in-store and in the warehouse and ensure their proper care.
- Guarantee that all store teams contribute to the correct replenishment of products in-store.
- Ensure that all store teams maintain proper order of the products in the warehouse.
- Is responsible for ensuring that all store teams properly manage damaged products according to company standards.
- Ensure that all store members use Smartshopper and correctly follow online orders and delivery to the customer.
- Participate in corporate meetings (Business Review, Monday -PitStop Calls, etc.).
- Use Smartly to plan and visit all stores in their area.
- Ensure that all store team members perform the daily stock count according to the standard and upload the results to CAMS.
- Is responsible for ensuring that all store managers process product receipts correctly according to company standards.
- Ensure that all store managers respond to stock discrepancies or investigations related to them, as advised by Asset Protection.
- Guarantee that all store managers follow the company procedures to minimize stock loss and ensure proper stock storage according to company standards.
- Ensure that transfers to other stores are correctly carried out.
- Guarantee that all store teams are familiar with corporate tools for stock control.
- Responsible for ensuring that all store managers ensure the correct stock of consumables for th proper functioning of the store.
- Responsible for ensuring that the inventory process in the stores is carried out correctly according to company standards.
- Ensure that all store teams are familiar with and ensure the cash handling procedure when necessary (opening, closing, returns, exchanges).
- Responsible for ensuring that all store managers ensure that all returns are processed on time, according to the company’s policies and procedures.
- Guarantee that all store managers control and are responsible for the revenue and cash collection.
- Is responsible for communicating any anomalies and/or malpractice regarding non-compliance with the processes established by the company.
- Is responsible for ensuring that all store members are aware of the Best Sellers, use them during the sales process, ensuring their correct replenishment and display.
- Promote the new store product launches to customers and shares them with the store team.
- Is responsible for ensuring that all store teams are familiar with the products, brands, collections, families, colours, materials, and calibres.
- Ensure that all store teams understand the care of our products (glasses, accessories, etc.).
- Ensure that all store teams adhere to the companys image standards, ensuring the store is properly cleaned, the background music is played, and the product is correctly displayed.
- Guarantee that all store members apply the Brand Flow guidelines established by the company.
- Ensure that all teams follow the companys Visual Merchandising guidelines in the store.
- Ensure that all store members use the correct signage (promotions, sales, brand images, etc.) following the guidelines set by the company.
- Responsible for ensuring health and safety (HSE) compliance within the stores.
- Guarantee that all team members contribute to the proper functioning and cleanliness of the common areas.
- Is responsible for reporting any maintenance issues within the store.
- Ensure the proper functioning of technological tools (monitor, printer, etc.), contacts and actively follow up on their management in case of issues.
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