Johannesburg: SAMP Support Technician posted by Sebenzana App

Location: South Africa | Permanent Position (Full-Time) (in-office)

Are you a technically minded professional with a passion for systems, data, and engineering support? We’re seeking a highly skilled and proactive SAMP Support Technician to join our dynamic team and play a key role in the implementation, support, and optimization of the SAMP platform across client sites.

This is a hands-on role focused on helping clients maximize the value of their engineering data through system configuration, data analysis, troubleshooting, and user training.

• Implement and configure SAMP instances at client sites, including:
  
• Functional Location (FL) & Inspection Location (IL) setup
  
• Dashboard configuration, QCP creation, dynamic images, and risk assessment setup
  
• Check sheet creation and inspections capture
  
• Provide frontline technical support and resolve client issues via support tickets
  
• Monitor data quality and integrity across the platform
  
• Perform data analysis to identify inefficiencies and engineering-related issues
  
• Deliver hands-on system training and develop user-friendly training materials
  
• Guide clients through system workflows including survey events, action tracking, and inspections
  
• Recommend enhancements to improve system usage and client workflows
  
• Promote and enforce safety standards and risk mitigation practices in line with HSEC plans
  
• Collaborate with engineers, graduates, and other internal teams to ensure smooth service delivery
  

Collaboration Network

• Reports to: SAMP Operations Lead
  
• Works closely with: Service Engineers, Graduates, Clients
  
• Maintains cooperative relationships with internal teams and external stakeholders
  

Requirements

Qualifications:

• National Diploma in any Engineering discipline (essential)
  

Experience & Skills:

• Experience working in engineering, technical project, or business support environments
  
• Prior experience with data entry, system support, or platform management
  
• Strong analytical skills and the ability to generate insights from data
  
• Proficiency in MS Excel, Google Sheets, and platforms used for project tracking (e.g., MS Project, Google Suite)
  
• Ability to develop process improvements, troubleshoot technical issues, and train users
  
• A strong focus on client service, teamwork, and knowledge sharing
  

Personal Attributes:

• Organized and deadline-driven
  
• Strong problem-solving skills with a continuous improvement mindset
  
• Comfortable leading or guiding others and coordinating activities
  
• Strong communicator with a collaborative, can-do attitude

Benefits

Why Join Us?

• Be part of a forward-thinking team focused on engineering excellence
  
• Work directly with clients on live projects and impactful engineering solutions
  
• Gain exposure to diverse environments and contribute to process optimisation
  
• Lead by example, grow professionally, and share your expertise