Job Description
One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department.
Purpose
- The Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data driven KPIs.
- They will have the responsibility for customer and governance aspects, as well as integrated planning across the entire enterprise.
- Their role involves supervising and enhancing the overall customer experience during interactions with the bank, with a focus on ensuring customer satisfaction, loyalty, and positive experiences throughout their journey.
- Additionally, they will ensure that the Company brand is consistently and uniformly experienced across all customer touchpoints.
Duties
- Strategy implementation
- Provide advisory role to missions.
- Customer Experience advocate- Provide training and guidance to the marketing community.
Requirements
- Must have a Matric
- Must have Marketing Relevant Advanced Diploma/Degree.
- Must have Customer Experience relavant Certification.
- Must have 3-5 years management experience.
- Must have 7-10 years’ experience in the Customer Experience Role
Skills
- Customer Focus
- Continuous Improvement
- Collaboration
- Communication
- Results driven.
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