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Johannesburg: Senior Manager Customer Experience posted by Isilumko Staffing

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Job Description

One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department.

Purpose

  • The Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data driven KPIs.
  • They will have the responsibility for customer and governance aspects, as well as integrated planning across the entire enterprise.
  • Their role involves supervising and enhancing the overall customer experience during interactions with the bank, with a focus on ensuring customer satisfaction, loyalty, and positive experiences throughout their journey.
  • Additionally, they will ensure that the Company brand is consistently and uniformly experienced across all customer touchpoints.

Duties

  • Strategy implementation
  • Provide advisory role to missions.
  • Customer Experience advocate- Provide training and guidance to the marketing community.

Requirements

  • Must have a Matric
  • Must have Marketing Relevant Advanced Diploma/Degree.
  • Must have Customer Experience relavant Certification.
  • Must have 3-5 years management experience.
  • Must have 7-10 years’ experience in the Customer Experience Role

Skills

  • Customer Focus
  • Continuous Improvement
  • Collaboration
  • Communication
  • Results driven.



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