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Johannesburg: Senior Manager Customer Experience posted by Isilumko Staffing

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Job Description

About the Role

Isilumko Staffing is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department. The ideal candidate will have a strong background in marketing and customer experience, with a proven track record of delivering results-driven strategies that drive customer satisfaction and loyalty.

Key Responsibilities

  • Establish, implement, and monitor data-driven KPIs collaboratively with Operations Delivery and Optimization teams.
  • Supervise and enhance the overall customer experience during interactions with the bank, focusing on ensuring customer satisfaction, loyalty, and positive experiences throughout their journey.
  • Ensure consistent brand experience across all customer touchpoints.

Requirements

  • Must have Marketing Relevant Advanced Diploma/Degree.
  • Must have Customer Experience relevant Certification.
  • 3-5 years management experience.
  • 7-10 years’ experience in the Customer Experience Role.

Qualifications

  • Matric

Salary & Benefits

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Banking Jobs in Gauteng

The banking industry in Gauteng, South Africa is a dynamic and growing sector, with a strong demand for skilled professionals. Typically, job seekers in this field can expect to find opportunities across various sectors, including financial services, technology, and manufacturing. Generally, the industry outlook remains positive, with a common expectation of steady growth and expansion.

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When it comes to salary expectations, banking positions in Gauteng typically fall within broad ranges, often influenced by factors such as experience, company size, and industry sector. For instance, entry-level positions may start around R400 000 per annum, while senior roles can exceed R800 000. However, please note that these figures are approximate and can vary significantly depending on individual circumstances.

Common skills required for banking roles in Gauteng include proficiency in financial software, strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and a solid understanding of regulatory requirements. Other essential skills often include technical expertise in areas such as accounting, risk management, or compliance. Additionally, many employers place a high value on emotional intelligence, creativity, and adaptability.

The banking industry is commonly found in sectors such as financial services, technology, manufacturing, and corporate finance. Financial services companies, for example, are often major players in the industry, while technology firms may require banking professionals with technical expertise. Manufacturing sector banks also exist, catering to the needs of specific industries.

Career development opportunities abound in the banking industry, with many positions offering clear career progression paths. Typically, entry-level roles can lead to senior management positions or specialized fields such as risk management or compliance. Opportunities for professional development, training, and mentorship are often available within organizations, allowing professionals to build expertise and advance their careers.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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