Job Description
One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department.
Purpose
- The Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data driven KPIs.
- They will have the responsibility for customer and governance aspects, as well as integrated planning across the entire enterprise.
- Their role involves supervising and enhancing the overall customer experience during interactions with the bank, with a focus on ensuring customer satisfaction, loyalty, and positive experiences throughout their journey.
- Additionally, they will ensure that the Company brand is consistently and uniformly experienced across all customer touchpoints.
Duties
- Strategy implementation
- Provide advisory role to missions.
- Customer Experience advocate- Provide training and guidance to the marketing community.
Requirements
- Must have a Matric
- Must have Marketing Relevant Advanced Diploma/Degree.
- Must have Customer Experience relavant Certification.
- Must have 3-5 years management experience.
- Must have 7-10 years’ experience in the Customer Experience Role
Skills
- Customer Focus
- Continuous Improvement
- Collaboration
- Communication
- Results driven.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Before the interview, research the company thoroughly and prepare thoughtful questions to ask.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Boksburg: Internal Sales Consultant posted by Kenesis
About the Company:We are a dynamic marketing company helping businesses grow online through Google Ads, Facebook Ads, and website design.…
View JobJohannesburg South: Actuarial Analyst posted by Network Finance
Key Responsibilities:Build, nurture, and expand strong, mutually beneficial client partnerships.Develop compelling product positioning strategies and...
View JobJohannesburg North: Actuary Manager posted by Network Finance
Key Responsibilities:- Assist with the development, testing, and validation of market risk models.- Support consulting projects across banking clients...
View JobWestern Cape: Client Relationship Coordinator posted by Manpower Group
Duties & ResponsibilitiesLead Screening & QualificationContact inbound and outbound leads to assess interest and fit.Ask qualifying questions to determine...
View JobGauteng: Sales Representative posted by Phakisa Holdings
Sales RepresentativeType: Temporary Location: JHB - BenoniDuties and Responsibilities:Sell products and services to potential customersBuild relationships...
View JobHotazel: Mine Technical Services Manager posted by Hire Resolve
Description:Hire Resolve's Client is currently looking for an experienced Mine Technical Services Manager to join their mining company based in…
View Job
Browse Employers
Job Alerts