Johannesburg: Senior Service Advisor

Key Responsibilities: Act as the primary liaison between customers and the workshop. Greet customers, assess their service needs, and provide accurate cost and time estimates. Open and close job cards, ensuring all vehicle details and customer instructions are accurately recorded. Coordinate with technicians to ensure timely and high-quality completion of work. Conduct regular follow-ups with customers regarding progress and authorizations. Provide clear explanations of service work and associated costs upon vehicle collection. Upsell value-added products and services where appropriate. Handle customer complaints professionally and ensure quick resolution. Oversee junior service advisors and assist in training and performance monitoring. Ensure compliance with OEM and dealership standards and policies. Manage service bookings, follow-up calls, and customer retention programs. Maintain high CSI (Customer Satisfaction Index) scores through professional and proactive service delivery. Requirements: Matric / Grade 12 essential. Relevant automotive service advisor qualification or OEM certification advantageous. Minimum 57 years experience as a Service Advisor within a franchise dealership. Strong technical understanding of vehicle systems and maintenance. Excellent communication and interpersonal skills. Proven ability to manage multiple priorities and meet deadlines. Proficiency in dealership management systems (e.g., Kerridge, Autoline, CDK, Evolve). Valid drivers license. Competencies: Professional, customer-oriented, and proactive. Strong problem-solving and conflict-resolution abilities. High attention to detail and organizational skills. Ability to lead by example and support the service team.