Service Department Manager

Overview

Our client is expert in mechanical plantroom solutions, offering excellence in end-to-end services for hot water systems in domestic, commercial and industrial applications. They offer a full spectrum of services; including the design, supply and installation of hot water equipment, as well as comprehensive aftersales support, repairs, maintenance and system upgrades. They are the trusted local specialist in their sector delivering optimised efficiency, reliability and sustainability for peak performance.

They have an opportunity for a Service Department Manager to join their Johannesburg team.

Immediately available applications are preferred.

Purpose of Role

As the leader of a maintenance team, the managers experience must be top-notch to effectively guide and support technicians in the field. This Manager will be expected to step in with confidence when complex technical challenges arise, providing hands-on expertise and problem-solving insight. At the same time, strong administrative and organisational skills will be crucial in managing schedules, service records and client communication. This role demands a well-rounded professional who can lead from the front both technically and operationally.

This is a full-time, permanent, in-office position with an expectation for travelling to sites as is necessary.

Primary Responsibilities

1. monitor service intervals, plan and schedule maintenance with customers
2. communicate with clients regarding maintenance schedules and progress
3. excellent planning and organisational skills (job cards, scheduling, stock control)
4. clear and professional communication with clients and internal teams
5. remotely supervise and support maintenance technicians on all service tasks
6. capable of managing time-sensitive repairs while maintaining high service standards
7. assist with diagnosing and resolving complex faults on heat pumps and plantroom equipment, should technicians require assistance ability to provide practical, on-site guidance and technical support is essential
8. maintain accurate service logs and equipment records
9. manage stock levels of spare parts and service materials
10. enforce health, safety and environmental compliance on all sites
11. conduct system performance checks and quality assurance after service
12. train and mentor junior technicians and new staff
13. prepare maintenance reports and updates for management
14. communicate with technicians on-site and recommend upgrades or improvements for system efficiency to customers
15. handle warranty claims and ensure required documentation is submitted
16. coordinate emergency callouts and allocate technician response
17. assist with small project planning and on-site management for new installations
18. ability to coordinate with suppliers and project teams during equipment rollouts
19. actively seek and secure new maintenance contracts and clients
20. promote service offerings and grow the customer base

Minimum Qualifications & Experience

• Minimum 3-years experience in leading and mentoring multiple teams of technicians
• Previous technician experience is a must
• Proven hands-on experience in servicing, repairing and installations of heat pumps and hot water systems
• Strong background in fault-finding, breakdown and repair
• Confident technical heat pump knowledge in electrical, plumbing and mechanical systems
• Valid Drivers Licence
• Preferably own reliable vehicle

Key Competencies & Skills Required

Leadership & Management Skills

• strong leader inspires and motivates the service team while setting clear expectations
• organised effectively schedules and prioritises service calls, planned maintenance and breakdowns
• decisive confident in making informed decisions, especially under pressure or in high-stake situations
• accountable takes ownership of departmental performance, outcomes and customer satisfaction
• strategic thinker can implement long-term maintenance strategies that reduce downtime and improve system efficiency

Technical & Industry-Specific Skills

• technically competent in-depth understanding of heat pumps, hot water systems, control panels and related plumbing/electrical work
• problem solver able to support technicians with fault-finding and troubleshooting complex systems
• attention to detail ensures all work meets quality standards, compliance and safety regulations

People & Communication Skills

• excellent communicator able to clearly communicate with technicians, clients, contractors and suppliers
• team-oriented builds a strong team culture, offering mentorship, guidance and support
• client-focused maintains strong relationships with clients through professionalism, responsiveness and a solutions-based approach
• calm under pressure manages emergencies or complaints diplomatically and efficiently

Professional Attitude

• reliable always follows through and ensures service delivery is consistent
• integrity-driven honest, trustworthy and holds the team to high ethical standards
• continuous learner keeps up with evolving technologies and industry best practices

Package

R2530k CTC based on experience and meeting above requirements

Service Department Manager position available in Gauteng, Johannesburg. This job position was posted by The Key Recruitment Group. The job has been posted as a premium ad on 2025-04-15 at 13:00:23 in the It Computer category

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