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Johannesburg: Team Leader: Care Operations




Date 2024-04-26
Job Title Team Leader: Care Operations
Employer
More Information
Salary
Category It Computing Software
Location Gauteng
/ Johannesburg

Job Summary

Position: Team Leader: Care Operations Department: Bonitas Hospital Management Services Grade: B3M2 Position Purpose: To lead a team of professional staff to ensure the management of financial and clinical risks through the application of scheme rules and clinical policies and procedures. Experience: 5 years Managed Healthcare and 2 years case management experience 1 – 2 years supervisory experience and 2years ICU experience advantageous Qualifications: Relevant Clinical Qualification, Registration with the relevant statutory bodies Professional Membership Generic Objectives Specific deliverables: People Leadership: -Lead and inspire your people and drive team collaboration. -Develop and support your people growth by focusing on their strengths and styles. -Coach and enable team to maximize their potential. -Empower your people with skills to improve confidence, knowledge and communication skills. -Amplify your people’s imagination and self -learning. -Create a safe and happy working environment that inspires all, adapting to needs of your people. -Manage, monitor leave and wellness of your people. -Recognize and appreciate excellence and team collaboration in real -time. Continuous improvement: -Identify areas of improvement and solving for sustainable solutions through root cause analysis, lean six sigma methodologies and feedback loops. -Assist with user acceptance testing and coach your teams through changes. -Demonstrate excellence in communication and daily performance management. Workforce Management: -Perform Resource planning, forecasting and management across all channels and touch points. -Manage and plan downtime when required. -Manage work volume and ensure service levels are met and improved. Business Continuity Management: -Understand how to manage business continuity and unplanned downtime. -Manage incidents and service level continuity. Manage and Maintain Operational Content: -Represent the business capability in the organization`s governance model. -Collaborate with solution capabilities and product owners to ensure operational content enables the implementation of all business strategies. -Manage and maintain consistency of all Standard Operating Processes and Operational Resources by working collaboratively with capability owners and forums. -Attend and participate in all required forums in the governance model, supporting all roles in the business model. Manage Performance: -Motivate the team to achieve the organizational goals. -Manage timelines and priorities to ensure business goals are met. -Conduct performance reviews and align to frequent coaching. -Provide exceptional organization and focus for the team. Conduct performance management. Position Specific Outputs Work Scheduling -Resource planning and management -Queue management Training and coaching -Identify ongoing training and developmental gaps i.e. PDPs -Refer training needs (TNA) to HCBP / central training/QA/ISO to address -Reinforces on the job learning after central training has signed off. Does not provide basic training but does assist with up-skilling during probation period after HC Training BP has signed off -Provide on the job coaching to address specific performance gaps (KPIs -Performance improvement plans which will also include personal development plans (linked to Performance management) Administration and reporting -Ensure that SLAs are met -Complete and submit operational reports including monthly ISO compliance template reports -Do trend and root cause analysis and recommend improvements -Do VOEs and take corrective actions -Ensure that escalation management is done by Senior Agent(s). Address limited number of escalations. Process stale claims as per the Scheme Rules. -Implement Year end as per project plan -Facilitate originator, business or client focus group sessions on variety of topics i.e. problem-solving, communication, membership related issues Financial Management -Control leave liability -Monitor and reduce wastage, identify cost saving opportunities i.e. staff, stationery & printing, telephones, processes Leadership -Performance management i.e. ongoing evaluation via own voice samples and quality assessment, ratings

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Team Leader: Care Operations position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2024-04-26 in the It Computing Software category

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