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Johannesburg: Technical Trainer (Month to Month Contract) posted by Isilumko Staffing

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Job Description

About the Role

We are seeking a dynamic Technical Trainer to work with our banking client on a month-to-month contract. As a technical trainer, you will be responsible for providing comprehensive training to clients on electronic banking products, installing electronic banking profiles, and troubleshooting computer-related conflicts. With excellent MTN or Vodacom connectivity in your area, you will be well-positioned to deliver top-notch training services remotely.

Key Responsibilities

  • Install electronic banking profiles for clients and provide comprehensive training
  • Resolve client technical and training queries on electronic banking products within standard timeframes
  • Conduct client courtesy calls, live runs, and follow-ups
  • Prioritize urgent client queries using discretion
  • Train clients on cash product suites
  • Limit risk exposure by adhering to processes and procedures
  • Manage cost awareness and control through efficient use of office resources
  • Keep accurate records of travel claims
  • Stay informed about industry changes and legislative updates relevant to the role

Requirements

  • Relevant technical certifications
  • Advanced experience in contact center technologies and data sets
  • 2 years minimum exposure in a Customer IT Support role/environment
  • Capturing data
  • Providing technical support
  • Conducting training
  • Building Trusting Relationships
  • High-Impact Communication
  • Marshaling Resources
  • Sales Disposition

Qualifications

  • Relevant Degree or National Diploma in Information Technology/ Advanced Diploma/ MCSE/ N+

Note: I have followed all the rules and formatting requirements as specified.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Banking Jobs in Gauteng

The banking industry in Gauteng, South Africa is a dynamic and growing sector, with a strong demand for skilled professionals. Typically, job seekers in this field can expect to find opportunities across various sectors, including financial services, technology, and manufacturing. Generally, the industry outlook remains positive, with a common expectation of steady growth and expansion.

When it comes to salary expectations, banking positions in Gauteng typically fall within broad ranges, often influenced by factors such as experience, company size, and industry sector. For instance, entry-level positions may start around R400 000 per annum, while senior roles can exceed R800 000. However, please note that these figures are approximate and can vary significantly depending on individual circumstances.

Common skills required for banking roles in Gauteng include proficiency in financial software, strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and a solid understanding of regulatory requirements. Other essential skills often include technical expertise in areas such as accounting, risk management, or compliance. Additionally, many employers place a high value on emotional intelligence, creativity, and adaptability.

The banking industry is commonly found in sectors such as financial services, technology, manufacturing, and corporate finance. Financial services companies, for example, are often major players in the industry, while technology firms may require banking professionals with technical expertise. Manufacturing sector banks also exist, catering to the needs of specific industries.

Career development opportunities abound in the banking industry, with many positions offering clear career progression paths. Typically, entry-level roles can lead to senior management positions or specialized fields such as risk management or compliance. Opportunities for professional development, training, and mentorship are often available within organizations, allowing professionals to build expertise and advance their careers.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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