Job Description
One of our clients who specialise in offering end to end business solutions within technology, BBBEE and compliance, is seeking an experienced service delivery / project roll-out candidate to join the Operations department.
This is a very high performance driven environment, we are in need of candidates with a great track record of managing complex service issues and the ability to manage multi-disciplinary teams!
As the Service Delivery Manager, youll be the heartbeat of client successensuring seamless delivery of solutions, building trusted relationships, and driving continuous improvement across all service touchpoints.
Key Focus Areas:
Service Delivery Management: Lead end-to-end rollouts of B-BBEE and compliance solutions, ensuring SLA adherence and quality benchmarks.
Client Relationship Management: Be the go-to expert for client queries, escalations, and strategic service reviews.
Team Leadership: Coordinate consultants, trainers, and support staff to deliver excellence.
Process & Quality Control: Implement SOP’s, drive efficiency, and ensure compliance with BEE codes, EE legislation, and POPIA.
Reporting & Insights: Track KPI’s, generate performance reports, and present actionable insights to senior leadership.
What Were Looking For:
Bachelors degree in Business, Project Management, or related field
5+ years experience in service delivery, client success, or project management
Strong understanding of B-BBEE Codes, Employment Equity, and compliance frameworks
Experience in SaaS implementation or professional services is a plus
Exceptional leadership, communication, and problem-solving skills
Proficiency in CRM and project management tools
Resilience, adaptability, and a passion for excellence
Skill set:
Client relationship management
Communication
Time management
Organisational
Attention to detail
Project management
Conflict management
Leadership
Resilient
Adaptable
Technical
System knowledge
Risk management
Why Join?
Work with a purpose-driven team in a high-impact role
Be part of a company that values innovation, integrity, and client success
Opportunity to shape service delivery in a growing and dynamic sector
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Create a professional email address for job hunting - avoid nicknames or casual addresses.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Boksburg: Internal Sales Consultant posted by Kenesis
About the Company:We are a dynamic marketing company helping businesses grow online through Google Ads, Facebook Ads, and website design.…
View JobJohannesburg South: Actuarial Analyst posted by Network Finance
Key Responsibilities:Build, nurture, and expand strong, mutually beneficial client partnerships.Develop compelling product positioning strategies and...
View JobJohannesburg North: Actuary Manager posted by Network Finance
Key Responsibilities:- Assist with the development, testing, and validation of market risk models.- Support consulting projects across banking clients...
View JobWestern Cape: Client Relationship Coordinator posted by Manpower Group
Duties & ResponsibilitiesLead Screening & QualificationContact inbound and outbound leads to assess interest and fit.Ask qualifying questions to determine...
View JobGauteng: Sales Representative posted by Phakisa Holdings
Sales RepresentativeType: Temporary Location: JHB - BenoniDuties and Responsibilities:Sell products and services to potential customersBuild relationships...
View JobHotazel: Mine Technical Services Manager posted by Hire Resolve
Description:Hire Resolve's Client is currently looking for an experienced Mine Technical Services Manager to join their mining company based in…
View Job
Browse Employers
Job Alerts