Employer Description The largest critical communications provider in South Africa Job Description IT Support Management Oversees budgeting, reporting, planning, and auditing Monitors an organizations servers, networks, and computer systems for irregularities and performance issues Assesses system data and error logs, along with user reports, to determine areas for improvement or repair. Directs the activities of IT technicians, both to directly support end users and to assist with IT department upgrades and directives NOC Operations Lead the NOC department to monitor and maintain network performance Serve as the primary point of contact for major clients and stakeholders during technical incidents or service disruptions. Supervise, mentor, and develop IT support and NOC team members, ensuring consistent performance and skill growth. Process Improvement and Reporting Provide hands-on IT support and ensure effective incident management for desktop and network-related issues. Lead the NOC team in real-time monitoring, ensuring high availability and performance of systems and networks. Deliver exceptional service to clients and customers Drive operational excellence Provide staff with direction and motivation ensuring Set KPIs and provide regular performance feedback t Keep up to date on all product, system, industry and legislative changes. Knowledge of radio, telemetry, mobile, wireless, and Critical Communication products and solutions in South African and African markets Knowledge of Multi-vendor / OEM network suppliers Knowledge of Managed Service providers Qualifications Degree in computer science, computer engineering or related disciplines. Masters degree in management information systems or business administration. ITIL V4; N; CCNA Skills Minimum of 5 years of experience in IT support, with at least 2 years in a leadership role Proven expertise in managing NOC operations, including monitoring tools, ticketing systems, and network troubleshooting. Experience in customer service and client relationship management Extensive knowledge and understanding of SLA and Incident management Vendor and Service Management Solid Knowledge and understanding of Critical Communication, radio, transmission, IP and IT systems Benefits Medical Aid Pension/provident

Tj 15145 – It Manager (Noc) & Customer Service position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-04-03 in the It Computing Software category

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