Johannesburg: Underwriter & Claims Service Consultant posted by HR Studio (Pty) Ltd
Posted on 2025-05-01 00:00:00
| Employer | HR Studio (Pty) Ltd |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Johannesburg |
Job Summary
Were looking for
A professional, friendly, and open-minded individual with an innovative approach and a strong sense of pride in their work. Dedicated to ensuring the office is well-stocked and operates smoothly, they are willing to take on any task to support efficiency and maintain a high standard of quality.
Who are you?
- Strong interpersonal and communication skills
- Fast learner
- Strong numerical and analytical abilities
- Confident and strong ability to build rapport with clients and colleagues.
- Ambitious and thinks out the box
- Persistence and problem-solving ability
- A keen eye for detail and good administration skills.
- Able to cope with deadlines and pressure.
Whats the role?
You will be responsible for:
- Client facing
- Register new insurance claims.
- Gather necessary documentation from clients.
- Track claim processes in an organized and efficient manner and to ensure that all claims for a client is resolved timeously.
- Effectively managing challenging clients and addressing their concerns under pressure.
- Adhering to established processes and providing clients with consistent, timely updates.
- Ensure all claims and policy changes adhere to industry regulations and company policies
- Have a strong knowledge of the claims process in order to service clients successfully and answer technical client queries.
- Keep abreast of new products and legislation changes to optimise client claims.
- Ensuring service providers honour their agreements and holding them accountable for their commitments.
- Respond to incoming email and phone enquiries in a timeous and professional manner.
- Review personal performance, aiming to meet or exceed targets and approach management if you need assistance in achieving those.
- Provide additional support with claim submissions and other ad hoc projects.
Requirements
Boxes to tick:
- Matric
- Tertiary Qualification – advantageous
- Drivers license and own transport
- At least 1 year experience in a similar role
- Able to work flexible hours at times and be willing to work additional hours if required.
- Insurance and Claims Management skills
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