Job Description
About the Role
The Reservations Agent at Kalahari Game Reserve is the first point of contact for guests, travel partners, and agents, ensuring a seamless, accurate, and personalised reservation experience while upholding the lodge’s luxury hospitality standards.
Key Responsibilities
- Handle reservation enquiries via phone, email, and booking platforms professionally
- Manage reservations from enquiry to confirmation with accurate system capturing
- Build and maintain relationships with travel agents, tour operators, and guests
- Coordinate with internal departments to ensure a seamless guest experience
- Upsell lodge experiences, safari options, and air transfers
- Manage amendments, cancellations, and special requests efficiently
- Ensure deposits, invoicing, and payments align with company policies
- Support the Reservations Manager with reporting, audits, and database maintenance
Requirements
- Minimum 23 years of experience in reservations
- Preferably within luxury hospitality or safari industry
- Proficiency in reservation systems (ResRequest, PANStrat, Opera, or similar)
- Excellent written and verbal communication skills in English
- Additional languages advantageous
- Strong attention to detail, multitasking, and time management skills
- Passion for African travel, conservation, and high-end guest service
Qualifications
- Formal education/certifications not specified
Salary & Benefits
- R15000 – R20 000 per month
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Kgalagadi
The catering and hospitality industry is a vital sector in Kgalagadi, providing essential services to tourists and locals alike. Generally, job opportunities in this field are common, especially during peak travel seasons. Typically, the demand for skilled professionals in this industry is high, particularly in roles that require attention to detail and excellent customer service skills.
Salary ranges for catering and hospitality positions can vary significantly depending on factors such as experience, company size, and industry sector. Broadly speaking, salaries typically fall within the range of R200 000 to R500 000 per annum for entry-level positions, with senior roles commanding higher salaries ranging from R500 000 to R1 million plus, depending on experience and qualifications. However, it’s essential to note that actual salaries may vary widely due to individual circumstances.
Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, attention to detail, and the ability to work under pressure. Typically, employers also look for candidates with experience in food preparation, customer service, or event management. Additionally, knowledge of local cuisine and cultural sensitivities is often a valuable asset in this industry. Other essential skills may include basic first aid, conflict resolution, and time management.
The catering and hospitality industry encompasses various sectors, including tourism, events, and corporate hospitality. Common employers of these roles include hotels, resorts, restaurants, and event management companies. Financial services sector and technology industries also often require catering and hospitality professionals to support their operations.
Career development opportunities in the catering and hospitality industry are abundant, particularly for those who demonstrate exceptional leadership skills, a passion for innovation, or a talent for entrepreneurship. Typically, experienced professionals may be eligible for promotions, training programs, or even start-up initiatives that allow them to create their own businesses. With dedication and hard work, it’s possible to build a fulfilling career in this dynamic industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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