Klerksdorp: Lodge Manager / Couple

About the Role

Our client, a safari lodge / private game reserve based near Hartbeesfontein (North West), is seeking an experienced Lodge Manager or Couple to join their team. As a key member of the management team, you will be responsible for the day-to-day running and efficient operation of the Lodge, ensuring exceptional service delivery to guests in all areas.

Key Responsibilities

• Responsible for the day-to-day running and efficient operation of the Lodge
• Support Lodge Staff to achieve their goals and objectives
• Implementing and monitoring policies, processes and standards to ensure an effective and exceptional service is provided to guests
• Perform all daily, weekly and monthly administrative duties relating to Lodge operations in line with company policies and procedures
• Identify and report all necessary maintenance required at the Lodge and ensure all issues are timeously resolved
• Provide on-the-job training for Lodge staff

Requirements

• Qualification in Hotel Management Diploma/Certificate or equivalent
• At least 10 years of prior working experience in guest relations at a Lodge or similar
• 5-star Lodge/Hotel experience
• High level of competency in spoken and written English
• Good working knowledge of GAAP, Opera and Ms Excel (Intermediate level)
• Sober habits
• Drivers license
• High level of attention to detail
• High level of ability to solve problems independently