Klerksdorp: Lodge Manager / Couple

About the Role

Our client, a safari lodge / private game reserve based near Hartbeesfontein (North West), is seeking an experienced Lodge Manager or Couple to lead the day-to-day operations of their 5-star establishment. The ideal candidate will possess exceptional leadership skills, excellent guest relations, and a deep understanding of the hospitality industry.

Key Responsibilities

• Responsible for the day-to-day running and efficient operation of the Lodge to ensure exceptional service is delivered to guests in all areas at the Lodge
• Support Lodge Staff to achieve their goals and objectives
• Implementing and monitoring policies, processes and standards to ensure an effective and exceptional service is provided to guests
• Perform all daily, weekly and monthly administrative duties relating to Lodge operations in line with company policies and procedures
• Identify and report all necessary maintenance required at the Lodge and ensure all issues are timeously resolved
• Provide on-the-job training for Lodge staff
• Take accountability for the performance of all the functions at the Lodge

Requirements

• Qualification in Hotel Management Diploma/Certificate or equivalent
• At least 10 years of prior working experience in guest relations at a Lodge or similar
• High level of competency in spoken and written English
• Good working knowledge of GAAP, Opera and Ms Excel (Intermediate level)
• Sober habits
• Drivers license

Qualifications

• Bachelor’s degree is preferred but not required

Salary & Benefits

No information available