KwaZulu-Natal: Assistant Store Manager posted by GALXBOY

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the countrys urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style. MAIN PURPOSE OF THE JOB Duties and responsibilities include training staff, managing inventory, ensuring a safe, clean and aesthetically pleasing store environment and assisting customers. As well as promptly address and resolve customer complaints and any staff issues. KEY AREAS OF RESPONSIBILITY Customer Service Leadership Lead the sales team through example and ensuring meeting of personal and company sales targets – UPT, ATV and Turnover Performs and supports the team in delivering excellent customer service Floor presence, floor supervision, allocating team members as per zoning guide and supervising floor operations Visual Merchandising Implementing merchandising as per guidelines and submitting VM pictures on a weekly Conducting regular VM walks throughout the day, ensuring product is tagged, hanging correctly, steamed, priced and replenished sufficiently for trade Continuous self and team training and assessment of visual merchandising of the store Inventory Control Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging, steaming and pricing product, and capturing the stock on the system Ensure stockroom is maintained and organized according to standards, stock positioned in order to expedite replenishment timeously Conduct weekly and monthly stock counts and stock takes accordingly, verify and submit accurate count reports Actively implement, practice and supervise risk control measures to help alleviate losses to the company Supervising Daily Operations Manage time and attendance, Follow and implement opening and closing procedures accordingly Maintain all daily requirements, POS operation, Cash up, cash drop, time and attendance and general housekeeping Process refunds and exchanges according to company policy, escalate and inform OPS where necessary SKILLS AND PERSONAL ATTRIBUTES Matric certificate compulsory Bachelors degree ideal 1 2 years experience working in a retail environment in a managerial role. Strong leadership and customer management abilities. Customer service-oriented with in-depth knowledge of basic business management processes. Excellent communication and interpersonal skills.