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Ladysmith: Customer Services Agents In-Store – Must Have Matric/Immediate Start posted by Mai International Recruitment

Customer Services Agents In-Store – Must Have Matric/Immediate Start

Posted on 2025-01-20

Employer Mai International Recruitment
Salary 4000
Category General Employment
Location Kwazulu Natal  /  Ladysmith

Job Summary

Job Summary:We are seeking a motivated and customer-focused individual to join our team as a Customer Service Agent. In this role, you will be responsible for providing excellent customer service to our clients, handling inquiries and complaints, and ensuring sales and customer satisfaction.

Responsibilities:

Respond to customer inquiries, chat in a timely and professional mannerIdentify and assess customer needs to achieve satisfactionProvide accurate, valid, and complete information to customersHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, transactions, comments, and complaintsFollow communication procedures, guidelines, and policiesAssist with product and service inquiries and provide information to customers about product features, prices, and benefitsCollaborate with team members to achieve customer satisfaction goalsAttend and participate in team meetings and training sessions as required

Requirements:

High school diploma or equivalentExcellent communication and interpersonal skillsAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyStrong problem-solving and decision-making skillsAbility to work a flexible schedule, including evenings and weekendsExperience in customer service or related field is a plus.
Customer Services Agents In-Store – Must Have Matric/Immediate Start position available in Kwazulu-Natal, Ladysmith. This job position was posted by Mai International Recruitment. The job has been posted as a free ad on 2025-01-20 at 08:21:28 in the General Employment category

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