Job Description
Candidate Requirements:
- At least 3–5 years in luxury lodge or hotel management.
- Proven ability to deliver exceptional guest service and personalized experiences.
- Strong communication and interpersonal skills to manage guest expectations and complaints gracefully.
- Proficient in managing lodge operations
- Familiarity with lodge management software
- Strong HR skills: hiring, performance management, conflict resolution, and staff welfare.
- Ability to live and work closely with a team in a remote environment.
- One or both should be FGASA-qualified with full trails
- Strong couple dynamic with clear division of roles and mutual support
Role 1:
- Oversees all aspects of property maintenance, including infrastructure, vehicles, water systems, and solar or generator operations.
- Conducts regular inspections, preventative maintenance, and emergency repairs to ensure safety and functionality.
- FGASA qualifications and assist with guest activities, bush walks, or game drives, depending on the property’s offering.
- Manages workshop inventory, liaises with contractors, and ensures compliance with environmental and safety standards.
Role 2:
- Manages front-of-house operations, including guest hosting, dining experiences, and service delivery.
- Oversees food and beverage planning, stock control, supplier coordination, and kitchen team support.
- Handles reservations, guest communication, reporting, and financial administration
- Leads staff scheduling, training, and performance management, fostering a positive team culture and high service standards.
Live-in position
Regrettably no children or pets
Salary R60kpm combined Highly DOE
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