Employer Description 5-star Luxury Game Lodge Job Description Our client is seeking a passionate and energetic individual who places guest experience at the heart of everything they do. The ideal candidate will have an eye for detail, a love for food and wine and the ability to think creatively. Strong administrative skills, along with a passion for staff motivation and development, are essential. Key Responsibilities Guest Experience Ensure every guest enjoys a world-class, tailor-made experience. Personally engage with guests to understand and meet their needs. Manage the Guest Relations Division, ensuring smooth service in dining areas, bomas and special events (e.g., bush dinners, drink stops). Build lasting relationships with new and repeat guests. Continuously enhance and refresh guest experiences to make them feel special and valued. Beverage Control Oversee all aspects of beverage stock management. Maintain daily stock control systems and ensure adequate stock levels. Handle purchasing, receiving and issuing of stock. Conduct daily and monthly stock takes with accurate reconciliation. Manage invoices, GRVs and ensure bars/cellars are well-stocked. Support management with reporting and administration. Team Leadership Lead, inspire and motivate the Guest Relations team. Ensure staff are well-trained, guest-focused and positioned effectively. Foster a culture of learning, service excellence and “going the extra mile.” Recognize positive guest feedback and handle complaints constructively. Manage performance, scheduling and leave cycles. Other Duties Collaborate with the Food Division to exceed guest expectations. Assist with front-of-house duties during arrivals, departures and site inspections. Build strong relationships with local communities, suppliers and stakeholders. Qualifications Diploma in Hospitality or Lodge Management. 35 years management experience in a 5-star lodge or similar environment. PAN knowledge will be an advantage Strong beverage knowledge and hospitality training experience. Proficient in administration, purchasing and stock control systems. Valid Code 8 Drivers License. Skills Strong people skills with a passion for hospitality and guest service excellence. Solid knowledge of food, wine and cultural awareness. Flexible, proactive and detail-oriented with high energy and drive. Strong organisational, analytical and numerical skills. Ability to work under pressure and meet deadlines. Creative thinker with the ability to introduce and implement new ideas. Salary/Package Monthly package- negotiable depending on experience and qualifications Benefits Live-in position with meals on duty Pension fund Work cycle: 21 days 7 days off