Key Performance Areas Retail Store Operations Contribute to strategic planning and oversee the daily operational execution of store activities. Build and maintain relationships with current and prospective customers to better understand and meet service requirements. Ensure merchandise availability and approve necessary supplier contracts. Develop and implement pricing strategies and promotional initiatives in line with market trends. Monitor advertising, displays, and sales performance to ensure profitability targets are met. Implement and maintain store security and risk prevention measures. Ensure the store complies with all relevant legislation and safety standards. Analyze financial and operational reports to inform marketing and business strategy. Schedule, assign, and follow up on staff tasks to ensure operational requirements are fulfilled. Compliance Operate within established controls and procedures to ensure compliance across all store activities. Identify and monitor operational risks and maintain an updated risk register. Report discrepancies or concerns to management promptly. Enforce adherence to health, safety, and environmental policies and ensure team awareness. Ensure the store meets all legal, safety, and ISO-related requirements. Customer Service Management Foster strong relationships with both internal and external customers to provide exceptional service. Represent the store in stakeholder meetings and communicate effectively with all relevant parties. Identify and resolve issues with professionalism and in alignment with company values. Ensure all customer service standards and SLAs are consistently upheld. Staff Supervision Ensure all employees have signed performance agreements and understand their responsibilities. Conduct regular performance appraisals and provide feedback. Collaborate with HR to identify development needs and implement training plans. Support a positive employee relations environment by addressing issues in a fair and timely manner. Promote continuous learning and professional development among team members. Cost and Financial Control Participate in the annual budget planning process. Promote effective and transparent use of financial and physical resources. Monitor and control expenditures in line with the approved budget. Proactively identify opportunities to reduce operational costs and improve efficiency. Report any deviations from the budget to the relevant manager for corrective action. Job Specifications Qualifications Minimum: Diploma in Business Administration, Sales, or Marketing (NQF 6) Advantageous: Bachelors Degree in Business Administration, Sales, or Marketing (NQF 7) Experience Minimum: 5 years of experience in Retail Sales or Marketing, with at least 3 years at a supervisory level Technical Competencies Proficiency in MS Office Suite and relevant industry-specific software Sound knowledge of retail operations, compliance requirements, and sales principles