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Sandton: Ppra Call Centre Agent posted by Ison Xperiences

Ppra Call Centre Agent

Posted on 2025-03-08

Employer Ison Xperiences
Salary 0
Category Sales Marketing
Location Gauteng  /  Sandton

Job Summary

Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities (including but not limited to): Answering inbound calls timeously. Be professional and polite at all times. Listening attentively to customer queries. Responding to customer queries accurately. Ensure that quality standards are met. Familiarize oneself with products and procedures. Providing relevant information to ensure First Call Resolution. Effectively resolve queries. Escalating faults that cannot be concluded on first contact. Ensuring that customer details are captured accurately. Perform any ad hoc tasks as and when required Job Specific Requirements / Knowledge Requirements Communication skills Interpersonal skills Analytical skills Team player Negotiating skills Presentation skills Integrity Writing skills Customer orientation Proactive and professional System Specification MS Office and Excel Numerical ability COMPETENCIES: Customer focus Ability to build customer loyalty Conflict management Excellent communication skills High level of professionalism and an understanding ethical conduct. Quality orientation KNOWLEDGE, SKILLS AND EDUCATION: Grade 12 Excellent Communication written skills in English A 2nd language is a requirement: Sotho, Zulu or Xhosa Serious and passionate about customer service and working in a customer service industry COMPETENCIES: Customer focus Ability to build customer loyalty Conflict management Excellent communication skills High level of professionalism and an understanding ethical conduct. Quality orientation KNOWLEDGE, SKILLS AND EDUCATION: Grade 12 Excellent Communication written skills in English A 2nd language is a requirement: Sotho, Zulu or Xhosa Serious and passionate about customer service and working in a customer service industry Answering inbound calls timeously. Be professional and polite at all times. Listening attentively to customer queries. Responding to customer queries accurately. Ensure that quality standards are met. Familiarize oneself with products and procedures. Providing relevant information to ensure First Call Resolution. Effectively resolve queries. Escalating faults that cannot be concluded on first contact. Ensuring that customer details are captured accurately. Perform any ad hoc tasks as and when required
Ppra Call Centre Agent position available in Gauteng, Sandton. This job position was posted by Ison Xperiences. The job has been posted as a premium ad on 2025-03-08 at 13:46:24 in the Sales Marketing category

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More related positions

Sandton: Ppra Call Centre Agent

Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escala


View Job
Ppra Call Centre Agent

Sandton: Ppra Call Centre Agent posted by Ison Xperiences

Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escala


View Job
Ppra Call Centre Agent

Sandton: Ppra Call Centre Agent posted by Ison Xperiences

Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escala


View Job
Ppra Call Centre Agent

Error making API request.
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Posted in Jobs in Gauteng, Jobs in Sandton

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Sandton: Ppra Call Centre Agent posted by Ison Xperiences

Ppra Call Centre Agent

Posted on 2025-03-08

Employer Ison Xperiences
Salary 0
Category Sales Marketing
Location Gauteng  /  Sandton

Job Summary

Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities (including but not limited to): Answering inbound calls timeously. Be professional and polite at all times. Listening attentively to customer queries. Responding to customer queries accurately. Ensure that quality standards are met. Familiarize oneself with products and procedures. Providing relevant information to ensure First Call Resolution. Effectively resolve queries. Escalating faults that cannot be concluded on first contact. Ensuring that customer details are captured accurately. Perform any ad hoc tasks as and when required Job Specific Requirements / Knowledge Requirements Communication skills Interpersonal skills Analytical skills Team player Negotiating skills Presentation skills Integrity Writing skills Customer orientation Proactive and professional System Specification MS Office and Excel Numerical ability COMPETENCIES: Customer focus Ability to build customer loyalty Conflict management Excellent communication skills High level of professionalism and an understanding ethical conduct. Quality orientation KNOWLEDGE, SKILLS AND EDUCATION: Grade 12 Excellent Communication written skills in English A 2nd language is a requirement: Sotho, Zulu or Xhosa Serious and passionate about customer service and working in a customer service industry COMPETENCIES: Customer focus Ability to build customer loyalty Conflict management Excellent communication skills High level of professionalism and an understanding ethical conduct. Quality orientation KNOWLEDGE, SKILLS AND EDUCATION: Grade 12 Excellent Communication written skills in English A 2nd language is a requirement: Sotho, Zulu or Xhosa Serious and passionate about customer service and working in a customer service industry Answering inbound calls timeously. Be professional and polite at all times. Listening attentively to customer queries. Responding to customer queries accurately. Ensure that quality standards are met. Familiarize oneself with products and procedures. Providing relevant information to ensure First Call Resolution. Effectively resolve queries. Escalating faults that cannot be concluded on first contact. Ensuring that customer details are captured accurately. Perform any ad hoc tasks as and when required
Ppra Call Centre Agent position available in Gauteng, Sandton. This job position was posted by Ison Xperiences. The job has been posted as a premium ad on 2025-03-08 at 13:40:38 in the Sales Marketing category

Click Go Apply to apply online!

View Job  Johannesburg: Cto posted by Goldman Tech

You might also like these jobs in the same area.

More jobs in Sandton

More jobs in Gauteng

Browse Sales Marketing Jobs

Browse Ison Xperiences Jobs

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions

Sandton: Ppra Call Centre Agent

Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escala


View Job
Ppra Call Centre Agent

Sandton: Ppra Call Centre Agent posted by Ison Xperiences

Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escala


View Job
Ppra Call Centre Agent

Sandton: Ppra Call Centre Agent posted by Ison Xperiences

Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escala


View Job
Ppra Call Centre Agent

Error making API request.
Share this to someone who needs a job:
Posted in Jobs in Gauteng, Jobs in Sandton

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