Job Description
Technical Delivery
- Implement Modern Workplace solutions across Microsoft 365, Azure AD/Entra ID, Intune, Teams, SharePoint, and Exchange Online
- Configure and deploy identity and access management: Conditional Access, PIM, MFA, RBAC, guest access policies
- Build and manage endpoint management solutions: Intune policies, Autopilot, compliance policies, app deployment
- Implement security and compliance controls: Defender suite, Purview (DLP, sensitivity labels, retention policies)
- Automate M365 configurations using PowerShell, Microsoft Graph API, and IaC tools (Bicep/Terraform)
- Troubleshoot and resolve technical issues across M365 workloads
Agile Delivery
- Work within CloudOps pods to deliver sprint-based outcomes (typically 2-week sprints)
- Participate in sprint planning, daily stand-ups, retrospectives, and backlog grooming
- Collaborate with Lead Engineers to break down complex requirements into deliverable tasks
- Ensure all work is documented and knowledge is transferred to customer teams
Customer Engagement
- Conduct technical workshops with customer IT teams and end users
- Provide hands-on training and knowledge transfer during implementation
- Document configurations, runbooks, and troubleshooting guides
- Build positive working relationships with customer technical staff
Continuous Improvement
- Stay current with Microsoft 365 roadmap and new features
- Contribute to internal knowledge sharing (team demos, documentation, code reviews)
- Participate in peer code reviews and provide constructive feedback
- Identify opportunities to improve delivery efficiency and quality
Essential Skills & Experience
Technical Expertise (Must-Have)
- 2-4 years hands-on experience with Microsoft 365 and Azure AD in enterprise or SMB environments
- Identity & Access Management: Azure AD/Entra ID, Conditional Access, MFA, RBAC
- Endpoint Management: Intune, Autopilot, Configuration Profiles, Compliance Policies
- Collaboration & Productivity: Teams, SharePoint Online, OneDrive, Exchange Online
- Security & Compliance: Microsoft Defender, Purview (DLP, Information Protection)
- Experience with PowerShell scripting for M365 automation (Graph API, Exchange Online, Azure AD modules)
- Understanding of hybrid identity concepts (Azure AD Connect, SSO)
- Familiarity with M365 licensing (E3/E5, F3) and feature availability
Delivery & Agile
- Experience working in Agile/Scrum teams (or willingness to learn)
- Comfortable with sprint-based delivery and iterative development
- Ability to estimate effort for technical tasks
- Experience with version control (Git, Azure DevOps, GitHub)
Communication & Collaboration
- Strong written communication: technical documentation, runbooks, configuration guides
- Comfortable conducting technical workshops and training sessions
- Ability to explain technical concepts to non-technical stakeholders
- Team player who thrives in collaborative environments
Desirable Skills
- Microsoft certifications: MS-900 (M365 Fundamentals), MS-100/101 (M365 Administrator), MD-102 (Endpoint Administrator), SC-300 (Identity and Access Administrator)
- Experience with Infrastructure-as-Code (Bicep, Terraform) for M365 resources
- Knowledge of Zero Trust principles and implementation
- Familiarity with Power Platform (Power Apps, Power Automate)
- Experience with Microsoft Copilot or AI-powered M365 features
- Understanding of CAF/WAF frameworks for Modern Workplace
- Background in user adoption and change management
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