Requirements:

• 3 years of experience in a NOC role, with at least one network qualification.
• Proficiency with Ubiquiti, Cambium, or similar wireless vendors.
• Solid understanding of IP networking, dynamic routing protocols, and ISP design networks.
• Basic knowledge of PtMP wireless technologies, 5GHz, and 2GHz applications.
• Expertise in network topology, including access and core networks, and the impact of failures on link capacity and upstream/downstream nodes.
• Capability to manage escalations in the absence of the NOC Manager and oversee infrastructure team responses.
• Fast detection and analysis of node failures, with detailed explanations of impact and causes.
• A strong foundation in networking at the CCNP level.
• As a Network Engineer you should possess these skills and competencies to effectively manage and optimize the network infrastructure at a Tier 3 level.

Responsibilities:

Field Teams:

• Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection issues, and bespoke requests.

PRTG Monitoring:

• Frequent monitoring of PRTG during shifts to identify offline sites/sectors.
• Alert the Internal NOC group of any offline sites/sectors at the start and end of shifts.
• Utilize PRTG to identify frequent sector issues and add problematic customers for connection tracking (PING, TRAFFIC, UPTIME).
• Update PRTG with missing or incorrect sector details.

Escalations:

• Escalate down, flapping, or restoring sites to the Internal NOC and Tower Down group, unless instructed otherwise or unsure of the outage reason.
• Assist Area Managers by addressing specific client issues, even if not through APEX, based on direct contact with the client.

APEX Support:

• Provide assistance on Apex with complex issues escalated from Senior engineers related to network quality, VPN, VoIP, or cloud-related faults raised by customers.

Nodes:

• Alert on nodes experiencing low capacity or high client saturation.
• Migrate clients to sectors with available capacity and collaborate with mast engineers to plan and implement new sectors.
• Proactively monitor and plan node capacities, ensuring sufficient capacity with the mast teams.

Noc Engineer position available in Gauteng, Midrand. This job position was posted by IntelliStaff. The job has been posted as a char8000 ad on 2025-02-07 at 21:03:37 in the Automotive category