Midrand: NOC Engineer (T4)

Their Focus: Exposure to Large-Scale Wireless Infrastructure – They build and operate their own custom wireless network, including towers, access points, hotspots, and proprietary hardware. Fast-Paced, High-Impact Technical Environment – They run thousands of hotspots. Network issues are high-priority and meaningful. A NOC Engineer directly contributes to uptime, reliability, and service quality for tens of thousands of users. Opportunities for Growth & Skill Expansion – Get exposure to network monitoring & optimization and Radio/Wi-Fi technologies. Mission-Driven, Community-Focused Work – The companys core mission is to bridge the digital divide and provide affordable internet access to under-served communities. Key Responsibilities: Field Team Support: Monitor escalations and assist with device, connection, and bespoke requests. PRTG Monitoring: Track offline sites/sectors, identify recurring issues, update sector details, and alert NOC teams. Escalations: Manage down/flapping/restoring sites; support Area Managers on client-specific issues. APEX Support: Handle complex escalations related to network quality, VPN, VoIP, or cloud services. Node Management: Monitor node capacity, migrate clients as needed, and plan new sectors with Mast Engineers. Network Management & Design: Lead OSPF, MPLS/VLAN, IP addressing, and change control processes. Monitoring & Troubleshooting: Proactively detect and resolve network issues; escalate unresolved fibre/RF faults. Client & Internal Escalations: Serve as the final escalation point, resolve complex client queries, and mentor Juniors. Security & Compliance: Deploy firewall configurations and enforce SOPs for network security. Collaboration & Cross-Functional Support: Work with Field Ops, RF, and CE teams to maintain network resilience. Project Management & Documentation: Lead network projects, document changes, and support infrastructure upgrades/migrations. Job Experience and Skills Required: 34 years experience in a NOC role with at least one networking qualification. Experience with Ubiquiti, Cambium, or similar wireless vendors . Strong understanding of IP networking, dynamic routing protocols, and ISP network design . Basic knowledge of PtMP wireless technologies and 2 GHz/5 GHz applications . Thorough understanding of network topology , including access and core networks . Awareness of link capacity impacts , upstream/downstream dependencies, and node performance. Ability to handle escalations in the absence of the NOC Manager. Proficiency in managing infrastructure team escalations and responses . Strong analytical and diagnostic skills for identifying and explaining node failures. In-depth networking knowledge equivalent to CCNP level . Apply now!