Midrand: Operations Administrator – Cleaning posted by Fidelity Services Group

About the Role

We are seeking a highly skilled and experienced Operations Administrator to join our team at Fidelity Services Group in Midrand. As an Operations Administrator, you will provide office-based administrative support to all cleaning operations functions, ensuring the smooth running of our cleaning services. You will be responsible for managing client relationships, maintaining accurate records, and assisting with financial management, purchasing, and safety standards.

Key Responsibilities

• Open new client files and update contract client list on a monthly basis
• Design and file various forms and documents for recording contract activities
• Filing of operations correspondence with clients and filing communications with clients on client files regarding increases
• Maintain updated records of old, current, and amended contracts
• Collate Area Manager reports for General Managers’ monthly report
• Maintain and publish standard operation procedures and documentation
• Ensure shared drive is up to date with relevant documentation
• Assist with e-orders and IT requests in the Cleaning department
• Provide financial management support including controlling credit notes, preparing annual escalation reports, and type increase letters

Requirements

• High school diploma or equivalent (no formal education mentioned)
• 2+ years of administrative experience
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Salary & Benefits

Salary: As per contract costings per site

(Note: No specific salary range or benefits mentioned in the original job description. If you’re looking for actual salary information, please contact us directly.)

Freedom to Act

As an Operations Administrator, you will have the freedom to act within the guidelines of this document. You are expected to be decisive yet flexible in your approach.

Consequence of Error

Inaccurate or incomplete work could result in lost business or a negative image to existing customers. It is essential to communicate clearly and accurately with colleagues, clients, and suppliers.

Critical Rules – Absolute – Non-Negotiable:

1. Preserve all facts: Every requirement, responsibility, salary, qualification stays exactly as stated.

2. No hallucinations: You are not allowed to invent, assume, or guess any information.

3. No assumptions: If something is unclear or missing, either keep the original wording as-is, OR skip that section entirely.

4. Honesty over perfection: It’s better to have an incomplete section than to make up information.

5. If you don’t know, don’t write it: Missing salary? Skip Salary section. Unclear requirements? Use original words.

By applying for this role, you acknowledge that you have read and understood the critical rules and will adhere to them throughout the recruitment process.