| Date | 2024-09-17 |
|---|---|
| Job Title | Senior Technical Analyst |
| Employer | Hire Resolve More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Gauteng / Midrand |
Job Summary
Hire Resolve, a leader in global recruitment solutions, is thrilled to announce an exciting opportunity with one of our esteemed clientsa leading technology company. We are actively seeking a highly skilled and experienced Senior Technical Analyst to join their dynamic team. This role offers the chance to work on cutting-edge projects in an innovative environment, with a focus on driving strategic technical initiatives and fostering growth.
If you are passionate about technology and eager to contribute to a forward-thinking organization, we invite you to apply for this pivotal role.
Responsibilities:
- Assess, align, process, and follow through on all specified customer Revenue Assurance activities.
- Manage Case Manager roles and responsibilities concerning Revenue Assurance.
- Effectively manage identified revenue leakage areas, assist the business in closing these areas, recover revenue loss, and eliminate future leakage by implementing best practice controls.
- Ensure consistent management of various control points to ensure effective implementation, execution, and operation within different business structures.
- Identify and define process requirements necessary to control and resolve revenue leakage/opportunities.
- Perform control of all revenue streams to guarantee timely, complete, and correct charging of the services provided, including reconciliations related to various billing platforms, switch data, and customer databases.
- Perform data analysis of Revenue Assurance controls, quantify, and communicate the impact/risk of issues.
- Validate the accuracy and completeness of data from all source systems, and identify exceptions, issues, and incidents.
- Perform root cause analysis of identified issues to find the exact cause of mismatches and drive resolution cross-functionally within the business.
- Ensure cross-departmental coordination of RA activities and prompt escalation of incidents.
- Analyze and follow up on RA incidents until resolution and define measures to prevent such error scenarios in the future.
- Monitor all revenue streams, identify weak process areas that may lead to leakage, and propose revenue maximization strategies.
- Prepare presentation material denoting trending, key indicators, and performance that impact revenue leakages.
- Perform extensive data extraction, manipulation, and analysis of source data and Assurance controls.
- Analyze data models and identify high-risk areas and gaps.
- Work with IT Data Enablement teams to build data models.
- Develop scripts to support reporting requirements, reconciliations, and investigations.
- Document and present analysis findings/outcomes.
- Monitor and correct data incongruences that could impact the quality and accuracy of billing and reporting processes.
- Support the DevOps teams in the automation of solutions and underlying assurance controls.
- Provide guidance and technical direction to team members where necessary.
- Provide input to the business requirements for the design of solutions.
Requirements:
- Postgraduate qualification in finance or IT-related field (essential)
- Minimum of 5 years of relevant experience
- Knowledge and understanding of telecommunications business operations and in-depth technical (network & systems) capabilities
- Advanced SQL certification and experience
- Knowledge and experience of RA / BA operations with a telecom operator
- Experience in financial and/or operational auditing/investigations methodologies and tools
- Experience in business process analysis, modeling, and re-engineering
- Knowledge of IT or system audit and data analysis experience
- Experience with Siebel and other SRM-related systems
- Process analysis
- Process architecture design
- Process measurement
- Process simulation
- SQL coding and scripting
- Process quality checking against process standards
- Proven business process/analysis skills
Benefits:
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