Service Delivery Manager
Posted on 2025-04-04
| Category | It Computing Software |
|---|---|
| Location | North Johannesburg / Midrand |
Job Summary
Responsibilities:
Service Delivery Management: Oversee the end-to-end delivery of IT support services, ensuring adherence to SLAs. Manage break-fix operations, ensuring timely resolution of hardware and software issues. Act as the primary point of contact for escalations, resolving service-related concerns effectively. Develop and implement processes to improve service efficiency and response times. Break-Fix Support & Incident Management: Supervise break-fix teams responsible for diagnosing and repairing hardware/software failures. Ensure rapid identification and resolution of technical issues to minimize downtime. Collaborate with engineers and technicians to optimize troubleshooting and repair processes. Maintain detailed incident reports and analyze trends to implement preventive measures. Team Leadership & Vendor Coordination: Manage and mentor service delivery teams, ensuring they meet performance targets. Coordinate with third-party vendors and suppliers for hardware replacements and repairs. Ensure teams are equipped with the necessary tools and resources for effective break-fix operations.
Service Delivery Manager position available in North Johannesburg, Midrand. This job position was posted by . The job has been posted on 2025-04-04 in the It Computing Software category
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