iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a pro-active and experienced Service Desk Engineer to provide efficient technical support to end-users and ensure the smooth operation of IT systems. The ideal candidate will have a strong understanding of desktop and network troubleshooting, experience and a commitment to delivering excellent customer service. What you’ll do: Administration of Software Asset Management lifecycle Determination of Requirements, Procurement, and License Receipt Installation (support staff instruction) and Usage Control Managing and balancing of inventories; Re-use of software or recycling (end of life) Act as a channel between SAM tools, processes, and technology with other business units to provide pre-emptive allocation and accurate updates to the Asset Repositor Maintain all software licenses and subscriptions, ensure contractual compliance, perform license reconciliation, true-up processes, and all internal and external software licensing audits Maintain proper implementation of SAM policies, processes, and procedures for effective software lifecycle management Maintain software assets in compliance with legislative requirements and standards from acquisition to disposal (e.g., Lifecycle Management) Work with stakeholders on audits of all IT software and enforces processes and procedures to ensure accuracy Ensure operations delivered to SLA and maintained as per best practice guidelines Manage the software assets (Internal Processes and Procedures); Ensure compliance with SOX/MICS Controls; Identify and implement improvement opportunities Make recommendations to improve client service and fair treatment of clients within area of responsibility Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service Ensure that license management activities are clearly expressed on Kanban Boards and are visible and transparent, and understood by the license management team members and rest of SIAM team members Manage the priority of the license management backlog, including dependencies between teams, with feedback from the license management team and constant input from customers and stakeholders Meeting with stakeholders and managing their expectations to ensure clear and transparent understanding of the license requirements, timelines, decisions, and outcomes for the respective business needs Producing accurate and timely reporting of license management compliance status for the Africa Zone license estate Analysing license management risks and issues and ensuring effective mitigation thereof Align deliverables to the business requirement outcome Oversee the main license management documentation, processes, single point of storage (e.g., SharePoint etc.) Assist in improving the entire cross-functional team’s communication and coordination Serve as a valuable communication hub for cross-functional teams Your expertise: 2 – 5 years of experience in IT Support. Internship or junior role in IT asset management, procurement, or licensing. Exposure to software licensing basics and common licensing models (e.g., subscription, perpetual). Familiarity with spreadsheets and basic software tracking tools. Technical skills: Software Asset Management (SAM) Tools: Flexer ServiceNow SAM Snow License Manager BMC Helix Discovery Ivanti IT Asset Management License and Contract Management: Understanding of licensing models (e.g., subscription, perpetual, user/device-based) Familiarity with EULAs, vendor contracts, and compliance terms (e.g., Microsoft, Oracle, Adobe) Data Analysis Reporting: Excel (pivot tables, VLOOKUP, macros) Power BI or Tableau (for dashboards/visualizations) SQL (basic querying for asset/license data analysis) IT Service Management (ITSM) Tools: ServiceNow BMC Remedy Cherwell Configuration Management Databases (CMDB): Maintaining software inventory and asset records Integration of CMDB with SAM tools Enterprise Resource Planning (ERP) Procurement Tools: SAP Oracle Procurement Cloud Qualifications required: Senior Certificate/ N3/ Matric Certificate/Degree in Computer Science National Diploma: Information Technology A and N Qualifications preferred: Certified Software Asset Manager (CSAM) – IAITAM Certified IT Asset Manager (CITAM) – IAITA Microsoft Certified: Azure Administrator Associate (if managing Microsoft licensing) ITIL Foundation Certification Flexera Certified Professional (if using Flexera tools) ServiceNow Software Asset Management Certification Certified in Governance of Enterprise IT (CGEIT) – ISACA Soft skills: Attention to Detail – Ensures accuracy in tracking licenses, interpreting agreements, and maintaining compliance records. Analytical Thinking – Evaluates software usage data to identify trends, risks, and cost-saving opportunities. Communication Skills – Clearly conveys information to vendors, IT teams, procurement, and management Problem-Solving – Resolves licensing issues, discrepancies, or non-compliance risks quickly and effectively. Organizational Skills – Manages multiple software licenses, audits, and renewal timelines without error. Collaboration – Works across departments (e.g., legal, IT, procurement) to align licensing with business needs. Adaptability – Responds to evolving licensing models, software tools, and compliance requirements. Negotiation Skills – Assists in vendor discussions to ensure favourable terms and cost-effective licensing. Ethical Judgment – Upholds licensing compliance and handles sensitive data with integrity. Time Management – Prioritizes tasks efficiently to meet deadlines, especially during audits or renewals. Other information applicable to the opportunity: Fixed Term Contract: 01/06/2025 – 31/08/2025 Location: Midrand Work environment: Onsite (open plan office) Physical Demands: Sitting, Bending, Walking, Lifting Travel: To work Why work for us? If the daily grind makes you wonder if there’s more to life than work, get ready to discover a professional journey that embraces excellence without compromise. You’ve arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires. At our core, we’re challengers, disruptors, and innovators. We’re a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We’re talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small. iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.

Click Go Apply to apply online!

---

More related positions

---