Midrand: Technical Service Representative (Fireproofing Exp)

The Technical Service Representative position encompasses the back up of Roofing technical service to the sales team both on-site and in the office. Typical Competencies Required: Good understanding of the fireproofing, construction industry and for heavy-duty coatings. Self-confident and persistent. Technical background with quality control experience. Good communication skills. Computer Literate. Basic Report Writing Willing and able to travel throughout Sub-Saharan Africa when required. Must have a valid passport Performance Areas Technical Support to Sales To ensure support for the Sales Representative and the Sales Representative’s clients. Specification Compliance On request, inspections are held on site to ensure that the products sold are being applied as per specification. Sample panels are applied as per specification, which are used as a reference panel on all future claims. Technical Assistance Training and demonstrations are given regarding the processes of applying the various products, their limitations, performance and properties to clients when required. Technical advice or recommendation is provided to clients on various sites or telephonically. Samples Both dry sample packs and actual on-site sample panels are provided for contracts where required. Product Development & Evaluation Assisting with product development and evaluation when requested. Investigation When requested, conduct investigative work. Customer Complaints Follow up on customer complaints and follow through with field and lab investigative work. Administration To ensure accurate records are available on each project being supervised. Call Report A timeous and accurate Technical Service Report is submitted to the Technical Service Manager regarding calls made during the week. This is handed in monthly at the end of each month. Technical Report Compilation of general reports on digital platforms such as Tru QC and is typically issued to the application contactor/client. A detailed Reference Area Report is kept on every major project or project that carries warranty and is made available to the National Sales Manager or Technical Manager as requested. Compliance To ensure adherence to company policies and procedures. Health & Safety Ensure that the necessary PPE is worn or used at all times. Comply with safety protocols when attending sites. Protection of Company Assets Ensure company issued tools and equipment are used correctly and safely stored to prevent damage and theft of equipment. Equipment that is in the possession of the Technical Services Representative is ultimately the responsibility of the individual. Please consider your application unsuccessful should you not receive a response from our Recruitment Consultants within two weeks of applying for the position.