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Midrand: Technical Service Representative (Fireproofing Exp) posted by Top Vitae

Midrand: Technical Service Representative (Fireproofing Exp) posted by Top Vitae

Posted on 2025-07-15 00:00:00

Employer Top Vitae
Category Other IT/Computer
Location Gauteng  / Midrand

Job Summary

The Technical Service Representative position encompasses the back up of Roofing technical service to the sales team both on-site and in the office.

Typical Competencies Required:

  • Good understanding of the fireproofing, construction industry and for heavy-duty coatings.
  • Self-confident and persistent.
  • Technical background with quality control experience.
  • Good communication skills.
  • Computer Literate.
  • Basic Report Writing
  • Willing and able to travel throughout Sub-Saharan Africa when required.
  • Must have a valid passport

Performance Areas

Technical Support to Sales

  • To ensure support for the Sales Representative and the Sales Representatives clients.
  • Specification Compliance
    • On request, inspections are held on site to ensure that the products sold are being applied as per specification.
    • Sample panels are applied as per specification, which are used as a reference panel on all future claims.
  • Technical Assistance
    • Training and demonstrations are given regarding the processes of applying the various products, their limitations, performance and properties to clients when required.
    • Technical advice or recommendation is provided to clients on various sites or telephonically.
  • Samples
    • Both dry sample packs and actual on-site sample panels are provided for contracts where required.
    • Product Development & Evaluation
    • Assisting with product development and evaluation when requested.
  • Investigation
    • When requested, conduct investigative work.
  • Customer Complaints
    • Follow up on customer complaints and follow through with field and lab investigative work.

Administration

  • To ensure accurate records are available on each project being supervised.
  • Call Report
    • A timeous and accurate Technical Service Report is submitted to the Technical Service Manager regarding calls made during the week. This is handed in monthly at the end of each month.
  • Technical Report
    • Compilation of general reports on digital platforms such as Tru QC and is typically issued to the application contactor/client.
    • A detailed Reference Area Report is kept on every major project or project that carries warranty and is made available to the National Sales Manager or Technical Manager as requested.
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Compliance

  • To ensure adherence to company policies and procedures.
  • Health & Safety
    • Ensure that the necessary PPE is worn or used at all times.
    • Comply with safety protocols when attending sites.
  • Protection of Company Assets
    • Ensure company issued tools and equipment are used correctly and safely stored to prevent damage and theft of equipment.
    • Equipment that is in the possession of the Technical Services Representative is ultimately the responsibility of the individual.

Please consider your application unsuccessful should you not receive a response from our Recruitment Consultants within two weeks of applying for the position.

Click Go Apply to apply online!


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