Midrand: Technical Service Representative (Fireproofing Exp) posted by Top Vitae
Posted on 2025-06-20 00:00:00
| Employer | Top Vitae |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Midrand |
Job Summary
The Technical Service Representative position encompasses the back up of Roofing technical service to the sales team both on-site and in the office.
Typical Competencies Required:
- Good understanding of the fireproofing, construction industry and for heavy-duty coatings.
- Self-confident and persistent.
- Technical background with quality control experience.
- Good communication skills.
- Computer Literate.
- Basic Report Writing
- Willing and able to travel throughout Sub-Saharan Africa when required.
- Must have a valid passport
Performance Areas
Technical Support to Sales
- To ensure support for the Sales Representative and the Sales Representatives clients.
- Specification Compliance
- On request, inspections are held on site to ensure that the products sold are being applied as per specification.
- Sample panels are applied as per specification, which are used as a reference panel on all future claims.
- Technical Assistance
- Training and demonstrations are given regarding the processes of applying the various products, their limitations, performance and properties to clients when required.
- Technical advice or recommendation is provided to clients on various sites or telephonically.
- Samples
- Both dry sample packs and actual on-site sample panels are provided for contracts where required.
- Product Development & Evaluation
- Assisting with product development and evaluation when requested.
- Investigation
- When requested, conduct investigative work.
- Customer Complaints
- Follow up on customer complaints and follow through with field and lab investigative work.
Administration
- To ensure accurate records are available on each project being supervised.
- Call Report
- A timeous and accurate Technical Service Report is submitted to the Technical Service Manager regarding calls made during the week. This is handed in monthly at the end of each month.
- Technical Report
- Compilation of general reports on digital platforms such as Tru QC and is typically issued to the application contactor/client.
- A detailed Reference Area Report is kept on every major project or project that carries warranty and is made available to the National Sales Manager or Technical Manager as requested.
Compliance
- To ensure adherence to company policies and procedures.
- Health & Safety
- Ensure that the necessary PPE is worn or used at all times.
- Comply with safety protocols when attending sites.
- Protection of Company Assets
- Ensure company issued tools and equipment are used correctly and safely stored to prevent damage and theft of equipment.
- Equipment that is in the possession of the Technical Services Representative is ultimately the responsibility of the individual.
Please consider your application unsuccessful should you not receive a response from our Recruitment Consultants within two weeks of applying for the position.
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