Midrand: Warehouse Manager posted by SET Consulting

Position: Warehouse Manager
Department: Warehouse
Reports To: Chief Financial Officer

Job Purpose: The Warehouse Manager is accountable for the strategic and operational leadership of all warehouse
activities, ensuring efficient, accurate, and compliant inventory management across central and regional
warehouses. The role is responsible for safeguarding company assets, optimising operational performance,
controlling costs, and delivering high levels of service excellence in alignment with organisational policies,
governance frameworks, and business objectives.

Key Accountabilities
Accuracy and integrity of inventory records and stock movements
Operational efficiency, cost control, and continuous improvement
Service delivery excellence and customer satisfaction
Compliance with internal controls, audits, and governance requirements
Effective people management, performance oversight, and capability development

Key Responsibilities
Oversee end-to-end warehouse operations, including receiving, picking, packing, inventory control,
laboratory (LAB) activities, and distribution functions.
Establish, implement, and monitor robust controls, procedures, and security measures to safeguard
warehouse assets, stock, and operations.
Maintain optimal inventory levels through regular physical stock counts, cycle counts, and reconciliation
against inventory management systems.
Ensure accurate, complete, and timeous record-keeping of all inventory transactions and stock movements.
Maintain warehouse infrastructure and equipment by planning efficient layout designs, conducting regular
inspections, issuing maintenance work orders, and managing repairs or replacements.
Manage and resolve customer service queries and escalations, ensuring prompt and effective resolution of
delivery, stock, or service-related issues.
Contribute to financial performance through preparation and management of the annual warehouse budget,
expenditure monitoring, variance analysis, and implementation of corrective actions.
Manage all internal and external audit requirements, ensuring full compliance with company policies,
procedures, and statutory obligations.
Lead, manage, and develop warehouse personnel by overseeing daily operations, performance management,
training, and adherence to Standard Operating Procedures (SOPs).
Collaborate closely with the Supply Chain Manager to ensure timely procurement and availability of critical
inventory.
Oversee and coordinate regional warehouse operations in partnership with regional managers, ensuring
consistency in inventory control, reporting, and operational standards.
Develop, implement, and maintain SOPs and training manuals, ensuring ongoing staff training and process
compliance.
Support cross-functional teams and contribute to broader organisational and operational initiatives as
required.

Qualifications & Experience:
Grade 12 (Matric) mandatory
Degree or Diploma in Logistics, Distribution, Warehouse Management, or a related field
Minimum of 10 years experience in a warehouse or logistics environment
Proven leadership experience managing high-performing teams in fast-paced operational settings
Strong written and verbal communication skills
High proficiency in systems, including MS Office (advanced Excel), inventory systems, database
management, and carrier portals
Ability to operate effectively within a culturally diverse environment

Key Competencies & Skills:
Strong attention to detail and accuracy
In-depth knowledge of warehouse management principles and best practices
Demonstrated ability to drive process improvements and operational efficiencies
Strong leadership, people management, and coaching capability
Sound decision-making, analytical, and problem-solving skills
Excellent communication and interpersonal skills
Ability to work under pressure in a dynamic environment
Hands-on, proactive, and solution-driven approach
Strong customer-centric mindset
Ability to prioritise, multitask, and manage competing operational demands